Manager, Microsoft & Unified Communications
Job Location:
Denver, CO - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Manager Microsoft 365 & Unified Communications is responsible for the strategy administration security optimization and support of InnovAges enterprise collaboration and communications platforms. This leader oversees the technologies that enable employees and operational teams to communicate collaborate and deliver participant care efficiently across the organization.
This role owns the Microsoft 365 ecosystem including Teams Exchange Online SharePoint Online OneDrive Teams Voice Microsoft 365 Copilot administration and governance along with contact center telephony messaging and conferencing solutions. The position leads a team of engineers and administrators and is accountable for operational excellence financial stewardship vendor management platform security and service delivery.
This is a hands-on leadership role that partners closely with Infrastructure Cybersecurity AI Compliance and Business Operations to deliver secure scalable and innovative solutions that support InnovAges continued growth.
Essential Functions & Responsibilities
Microsoft 365 Copilot & Collaboration Platforms (35%)
- Serve as the platform owner for Microsoft 365 including Teams Exchange Online SharePoint Online OneDrive and related collaboration technologies.
- Lead governance lifecycle management licensing adoption and optimization initiatives.
- Administer Microsoft 365 Copilot licensing governance and deployment activities.
- Partner with Cybersecurity and Compliance teams to ensure secure and compliant use of Microsoft 365 and AI-enabled services.
- Lead collaboration platform modernization migrations and continuous improvement efforts.
Unified Communications & Contact Center Technology (30%)
- Provide strategic and operational leadership for Teams Voice Five9 telephony conferencing messaging and carrier services.
- Oversee contact center administration call routing IVR design reporting and integrations.
- Maintain carrier relationships E911 compliance number management and messaging services.
- Serve as the primary escalation point for enterprise communications and contact center incidents.
- Ensure reliable scalable and cost-effective communications services across all InnovAge locations.
People Leadership & Service Delivery (20%)
- Lead coach and develop a team of engineers and administrators.
- Establish team priorities performance expectations and development plans.
- Drive operational excellence across incident management service requests documentation and knowledge management.
- Promote cross-training and succession planning to reduce key-person dependencies.
- Represent the team in operational reviews governance meetings and strategic planning discussions.
Vendor Financial & Project Management (10%)
- Manage vendor relationships contracts statements of work renewals and technology investments.
- Develop and manage budgets forecasts and cost optimization strategies.
- Lead technology implementations upgrades migrations and integration projects.
- Ensure projects follow established governance change management and implementation standards.
Security Compliance & Business Continuity (5%)
- Support HIPAA cybersecurity privacy retention and governance requirements.
- Participate in audits risk assessments continuity planning and disaster recovery efforts.
- Ensure collaboration and communications technologies align with enterprise security standards and operational resiliency objectives.
Qualifications
- Bachelors degree in Information Systems Computer Science or related field; equivalent experience may be considered.
- 7 years of enterprise collaboration communications or infrastructure experience.
- 2 years of people leadership experience.
- Strong Microsoft 365 administration experience including Teams Exchange Online SharePoint Online and OneDrive.
- Experience supporting enterprise voice unified communications or cloud contact center technologies.
- Experience managing vendors contracts and technology projects.
- Strong communication and stakeholder management skills.
Preferred
- Experience with Five9 Genesys Cloud NICE CXone Amazon Connect or similar contact center platforms.
- Teams Voice carrier management E911 messaging and telephony administration experience.
- Microsoft 365 Copilot administration and governance experience.
- Healthcare HIPAA or other regulated-industry experience.
- Microsoft ITIL PMP or related certifications.
InnovAge Service Standards Requirements
Safety
- Safety- Maintains a safe work place. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor Safety & Loss Control Manager and staff to correct unsafe work conditions. Follows and enforces all safety policies.
Accountability
- Commitment Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
- Cooperativeness Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a can do attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
- Attendance Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated follows call-in procedures and informs others of absences.
Caring
- Customer Service - Embraces the organizations commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers participants clients and all other business contacts.
- Confidentiality Maintains confidentiality of employee participant and client data/information and any other sensitive organization information as appropriate.
Integrity
- Adherence to Company Policy Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
- Reliability Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
- Alignment with Company Goals & Objectives Supports the organizations mission vision and values and holding self-accountable for applying these principles daily and personally living them when working with coworkers participants clients and all other business contacts.
Quality
- Quantity of Work / Productivity Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible. Meets goals and objectives.
- Quality of Work Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards.
- Job Knowledge Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
- Communication Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers participants clients and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self informed of announcement made via established company venues
InnovAge is dedicated to empowering seniors to live independently allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE) which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge youll work alongside talented respectful and passionate colleagues within a patient-centered care model.
InnovAge is committed to equal opportunity and affirmative action and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race color religion sex sexual orientation gender identity/expression national origin disability protected veteran status pregnancy or any other protected status. Salaries are determined by various factors such as qualifications experience and location and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance short and long-term disability life insurance and AD&D supplemental life insurance flexible spending accounts 401(k) savings paid time off and company-paid holidays.
Applicants are considered until the position is filled.
Compensation Disclaimer
The pay may vary depending on job related factors such as work location experience knowledge skills education certifications training and internal equity. InnovAge offers a comprehensive benefits package which includes medical dental vision 401(k) plan with company match short and long-term disability life insurance supplemental life insurance ADD flexible spending account paid time off and company paid holidays.
Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information please visit the Clearinghouse Education and Awareness website:
Agency Disclaimer
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
Fraud Disclaimer
InnovAge is committed to maintaining a safe transparent and respectful hiring process for all candidates.
Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @.
At no point in our hiring process will InnovAge:
- Request payment from candidates for equipment background checks onboarding training or any other employmentrelated purpose
- Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems
If you receive a message claiming to represent InnovAge that does not align with the above it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.
If you believe you have been contacted by someone misrepresenting InnovAge please report the activity to or apply directly through our official career site to ensure the opportunity is legitimate.
Your trust matters to us and we appreciate your interest in joining InnovAge.
Required Experience:
Manager
