Manager, Knowledge Management Solutions

At LinkedIn our approach to flexible work is centered on trust andoptimizedfor culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days asdeterminedby the business needs of the team. 

This role is based in either Sunnyvale San Francisco Mountain View New York or Omaha. 

The Knowledge Management Solutions (KMS) team at LinkedIn is responsible for creating and delivering self-service content for LinkedIns members customers and employees. The team creates instructional procedural and technical content using both traditional and AI-powered methods. This content is made available externally through LinkedIns help centers virtual chat assistants and in-product experiences (including those powered by AI/GAI). Employees also use this content internally through enterprise search systems and CRMs. 

We are seeking a talented and passionate Manager Knowledge Management Solutions to join the team responsible for the content strategy and authoring of these self-service resources. This people leader role sits at the center of talent development team strategy and execution towards LinkedIns self-service strategy. The scope of this role includes interaction with teams in different functions and regions requiring a strong ability to communicate effectively and understand the different needs of global customers and business partners.      

As a Manager Knowledge Management Solutions you will directly manage a team of Content Strategists. You will supervise the efforts of the team to develop content strategies that support multiple lines of business including ensuring high-quality and high-performing content and driving business partner relationships within your teams focus areas. Talent is our top priority and you will be responsible for enabling and coaching your team to drive business results adapt to change and innovate. You will work across the team and other functions to ensure long-term scalability and ROI of LinkedIns content ecosystem as we transition to AEM Guides and expand AI-driven content creation and self-service experiences.  

Key Responsibilities 

• Hire manage and develop a mid-size team that may span across multiple areas of expertise and/or locations 
• Partner and work closely with peer managers and cross-functional groups to connect strategy to vision and align team goals priorities and roadmap to business needs 
• Build subject matter expertise for designated line of business(es) and lead the content strategy and content creation efforts that enable us to deliver clear and relevant information to our members and customers for that business 
• Leverage insights and analytics to guide your team to optimize content performance and lead experimentation to continuously improve outcomes and content quality 
• Partner with internal and external teams to evolve our content systems at scale combining structured content automation reuse and AI-assisted workflows across content development and delivery 
• Own intake prioritization and capacity planning across team initiatives 
• Lead organizational change by evolving team skills and processes to meet emerging needs 
• Inspire motivate and develop productive effective high morale teams 
• Coach and mentor team members to support consistent growth and development of employees careers 
• Model LinkedIns culture and values and actively participate in developing a healthy team culture 

Qualifications :

Basic Qualifications 

• Bachelors degree in Journalism English Computer Science or equivalent working experience 
• 8 years in one or more of the following areas: content strategy knowledge management content management content operations or technical writing 
• 5 years of experience in working with enterprise content management systems such as Adobe Experience Manager (AEM) Guides 
• 5 years of experience in DITA structured writing content reuse and topic-based authoring 
• 5 years of demonstrated sound analytical organizational and project management skills 
• 3 years in a leadership role including experience managing coaching and developing team members 

Preferred Qualifications 

• Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles 
• Knowledge of content governance frameworks and editorial standards 
• Experience in forecasting and capacity planning leveraging business data 
• Strong interpersonal skills including the ability to build authentic business partnerships across multiple locations and effectively deal with escalations 
• Demonstrated knowledge of AI-powered content development processes and tooling 
• Ability to flex and adapt to changing business needs and processes of a fast-paced work environment 
• Ability to manage multiple projects and priorities make strong decisions based on LinkedIn values and culture and demonstrate consistent follow-up. 
• Expertise in managing cross-functional projects and collaborating with technical and business teams 
• Experience in stakeholder management and executive communication 
• Experience defining and tracking performance metrics with strong analytical skills 
• Experience using data and insights to improve content quality performance or operational outcomes 
• Proficiency in Jira and Confluence 
• Strong understanding of the content development lifecycle across authoring publishing localization and delivery including metadata models and information architecture 

Suggested Skills 

• Content Strategy or Technical Writing 
• Cross-functional Collaboration 
• People Management 
• Change Management & Adoption 
• Strategic Thinking 
• AI in Content Development & Systems 

LinkedIn is committed to fair andequitablecompensation practices. 

The pay range for this role is $115000to $186000. Actualcompensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work may be different in other locations due to differences in the cost of labor. 

The total compensation package for this position may also include annual performance bonus stockbenefitsand/or other applicable incentive compensation plans. For more information visit Information :

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.

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No

Employment Type :

Full-time