Manager IV, Customer Engineer (M4)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Key Responsibilities

Develops and maintains customer relationship with all relevant individuals in his/her district at all times at all levels. Performs regular customer visits.

Manages coaches and directs all customer engineers in his/her district. Responsible for salary planning career planning corrective actions where necessary establishes objectives and performance appraisals. Gives formal updates to all employees. Business new hires new products. Can invite any guest speaker.

Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support training spares reliability.

Monitors the CSD Award Program with quarterly results (election announcements). Monitors the mentor program so that all new engineers have a defined mentor.

Executes escalation procedure.

Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management Sales Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

Responsible for system installation; planning reporting and execution pre-facility meeting start-up meeting process support identification.

Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy understanding and update of Customer Engineer hours tracking. Personal cross check and signature measures customer engineers takes corrective action with customer engineers.

Functional Knowledge

• Works on issues where analysis of situation or data requires review of relevant factors

Business Expertise

• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Leadership

• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Problem Solving

• Exercises judgment within defined procedures and policies to determine appropriate action.

Impact

• Erroneous decisions or failure to achieve results will cause delays in schedules.

Interpersonal Skills

• Interaction normally requires the ability to gain cooperation of others conducting presentations of technical information concerning specific projects or schedules.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials core values.

Additional Information

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The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.