Manager, IT Operations

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!

Figma is looking for a Manager IT Operations to lead our San Francisco team. We are looking for someone with a proven record leading a technical and cross-functional team in a high-growth evolving environment. You will drive and execute against the teams roadmap oversee performance management and SLAs report relevant metrics to leadership and serve as an escalation point for the team.

This is a full time hybrid role that will be held from our San Francisco Hub with at least 2 days in office per week.

• Lead and develop IT Operations in San Francisco Hub by coaching and supporting the San Francisco IT Operations team and contractors
• Roll up your sleeves on escalated issues to assist the team and create documentation deploy new systems and processes to effectively scale
• Build and maintain dashboards showing relevant helpdesk metrics (CSAT SLAs most common issues) to serve as a baseline for end-user support and overall IT performance. As a data-driven leader youll use these metrics to identify root causes and create solutions
• Proactively identify and address inefficiencies and bottlenecks within IT Operations (e.g. access requests automations lifecycle management)
• Partner cross-functionally with teams across the business to understand their needs solve problems and work towards common initiatives
• Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation
• Lead and own IT projects from conceptualization to completion involving cross departmental collaboration

• 3 years of experience leading a team of IT professionals with a wide variety of responsibilities
• 5 years of direct IT support experience
• Experience working with remote teams multiple offices and different time zones
• Ability to partner with both technical and non-technical collaborators on a global level
• Advanced knowledge administering Okta Google Workspace Zoom Slack JAMF and various other SaaS tools

• Excellent communication and analytical skills with the ability to effectively prioritize and lead through complex situations.
• Demonstrated leadership style focused on team development accountability and building resilient systems and processes
• Experience managing vendors and contractor workforces

At Figma one of our values is Grow as you go. We believe in hiring smart curious people who are excited to learn and develop their skills. If youre excited about this role but your past experience doesnt align perfectly with the points outlined in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.

By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.