Manager Interior, HVAC and PSD Service Engineering Manager
Job Location:
Warren, OH - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Description
At General Motors our product teams are redefining mobility. Through a human-centered design process we create vehicles and experiences that are designed not just to be seen but to be felt. Were turning todays impossible into tomorrows standard from breakthrough hardware and battery systems to intuitive design intelligent software and next-generation safety and entertainment features.
Every day our products move millions of peopleas we aim to makedriving safer smarter and more connected shaping the future of transportation on a global scale.
The Role
The Service Integration Manager / Team Leader requires a highly skilled customer-focused change agent who leads and directs a group of engineers. This team is responsible for the vehicle serviceability strategy focusing on labor time reduction proposing innovative service solutions and releasing vehicle Interior HVAC PSDS service parts. You will provide technical leadership guide the team to successfully achieve organizational goals and collaborate across the Global Vehicle Development Process (GVDP) to ensure simple and cost-effective service solutions. The role needs to ensure we are not only meeting the needs of our customers today but also focusing on supporting them in the future by driving impacts to future products.
Design and develop solutions to complex problems. Establish strategic direction for assigned area of responsibility to include budget and resource allocations. Serve as the Service Engineering representative to product engineering SMT engineering leadership. Responsible for handling various engineering projects processes budgets and timelines and making any necessary adjustments in order to ensure successful completion. Achieve budget goals. Stay up to date on company-wide and industry best practices/trends relevant to position. Builds a diverse and effective team by selecting the best talent handling performance and providing mentorship / coaching. Work to improve Workplace of Choice environment. Handles the culture within their organization holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Performs other related duties as assigned.
What Youll Do (Key Responsibilities)
Team Leadership & Support:
Provide technical leadership and present work assignments that appropriately challenge team members.
Ensure team is working effectively and efficiently onhigh priorityprojects that align with customer and GM needs.
Train develop mentor and evaluate employee performance while providing coaching and career guidance.
Grow the team assess critical skills support plans to address gaps and remove roadblocks.
Create and lead a positive engaging culture within the team holding yourself and others accountable fordemonstratingGMs core values and cultural behaviors.
Act as a catalyst for innovation and change inspiring the team toaccomplishgoals.
Business & Operational Support:
Work collaboratively and support multi-disciplinary functions (Product EngineeringPurchasing Design Studio Materials etc.) throughout the development ofnew technologiesand Service Best Practices.
Manage engineering projects processes budgets and timelines adjusting as necessary to ensure successful completion.
Partner with Product Engineering to driveappropriate prioritiesand discipline ensuring Service Engineering and Customer/Dealer targets are achieved.
Collaborate acrossAftersalesand Customer Care disciplines to drive standardized service requirements procedures metrics and standard methodologies.
Provide oversight and mentorship to verify that critical Service and Program Readiness deliverables meet customer requirements and are completed on time with quality and integrity.
Communicate between regions to helpfacilitateglobal work share agreements andidentifycontinuous improvement opportunities.
Your Skills & Abilities (Required Qualifications)
Bachelors degree in Engineering or equivalent experience (Masterspreferred).
5-10 years of experience in Product Engineering Service Engineering Program Team or Quality.
2-3 yearsof peopleleadership experience.
Knowledge of Global Aftersales Engineering the Global Vehicle Development Process (GVDP) and Engineering Release Systems (ECM Teamcenter APM).
Proven experience with Interior HVAC and PSDS design release and CAE validation of automotive parts.
Understanding ofGM electrification architectures and advanced serviceability of design.
Business & Technical Acumen:
Experience in business case developmentutilizingdata and strategic thinking to translate ambiguous problems into solutions.
Strong analytical skills able to review complex data and use inductive/deductive reasoning to discuss difficult technical topics with Chief Engineers Program Engineering Managers and SMT Directors.
Financial and business acumen across design customer service and systems.
Strongcrossfunctionalcollaboration background with the ability to drive options and decision making.
Zoom out characteristics to evaluate impact to total enterprise not just Service.
Results Oriented:
Entrepreneurial drive anddemonstratedability to achieve stretch goals in a fast-paced environment.
Ability to manage multiple projects/programs simultaneously with passion personal commitment and a sense of urgency.
Articulates desired outcomes assesses situations to makedifficult decisionsquickly and works collaboratively to create a path to achievement.
Customer-First Mindset:
Passion for understanding customer needs and developing plans to deliver exceptional customer experiences.
Interpersonal & Leadership Skills:
Effective collaborative flexible and results-oriented leadership style.
Strong communicationskills able to tailor communication style frequency and approach for multiple audiences (working teams colleagues senior executives).
Highly proficient in presentation development and the use of Microsoft Office products.
Experienceestablishingeffective partnerships within and outside the organization including with geographically dispersed teams.
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Required Experience:
Manager
About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
