Manager, Innovation and Data Analytics

About Us:

• If youre looking for an opportunity to transform the lives of poor and homeless men women and children in your community we may have a job for you.
• Since 1972 Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots donor and volunteer-fueled community nonprofit. At Metropolitan Ministries we serve families in Hillsborough Pinellas Pasco Polk and Hernando counties with compassion practical help and a willingness to make a huge difference.

What we offer:

Salary: $53000 - $54500

Group health vision and dental coverage at affordable rates along with family coverage if you choose to purchase it.

Preventative care is 100% covered (free) on all plans.

PTO is offered to full-time and part-time employees.

11 days of PTO and 10 paid holidays annually.

Option to participate in the 401K plan with employer match.

$15000 in employee Life Insurance paid for by Metropolitan Ministries.

Employee Assistance Program

Option to participate in supplemental group insurance plans at affordable rates.

Tuition reimbursement program

Training and career development.

Discounted membership at the YMCA.

Job Functions:

The Manager Innovation & Data Analytics supports organizational priorities by advancing data-informed decision-making performance measurement process improvement reporting governance and continuous improvement efforts. Partnering with leaders across departments this role develops meaningful performance measures reporting solutions workflow improvements and actionable insights that help monitor progress improve outcomes strengthen service delivery and increase organizational effectiveness. This position supports the Sr. Director of Program Innovation in advancing strategic initiatives translating business needs into practical data and process solutions and ensuring the effective collection analysis interpretation documentation and reporting of program and operational data.

Essential Responsibilities:

Performance Analytics & Reporting

• Collect analyze and summarize program operational and organizational data to support performance monitoring strategic planning and continuous improvement.
• Develop validate automate and maintain organizational performance measures reports dashboards and data visualizations that provide timely accurate and meaningful insights. Refresh and update dashboards as proscribed by SOPs.
• Collaborate with program and organizational leaders to establish meaningful performance measures data collection processes and reporting structures. Translate stakeholder needs into clear reporting requirements analytic questions and decision-support tools that help leaders understand performance identify trends and prioritize action.
• Provide technical assistance and feedback to teams to support accurate data collection data quality practices and actionable reporting.

Data Quality Governance & Organizational Knowledge

• Follow data quality standards validation processes and reporting procedures to ensure the accuracy consistency and integrity of organizational data.
• Support reporting governance by maintaining KPI definitions data dictionaries report documentation dashboard standards and version control practices as directed.
• Develop and maintain documentation for reporting processes data standards performance measures workflows and SOPs ensuring resources remain current and aligned with organizational practices as assigned.
• Promote responsible data practices including appropriate access privacy confidentiality ethical use of automation and AI and secure handling of client donor staff program and operational data.
• Develop and maintain a strong understanding of the organizations programs services client populations outcomes supporting systems technologies and operational processes.
• Apply organizational knowledge to ensure performance measurement reporting analysis and continuous improvement efforts support organizational goals and service delivery.

Process Improvement & Implementation Support

• Support strategic projects and cross-functional initiatives that advance organizational priorities long-term goals and measurable improvements in performance efficiency and service delivery.
• Facilitate workflow assessments process mapping gap analyses and current-state/future-state planning to identify bottlenecks redundancies handoff gaps and improvement opportunities.
• Support Senior Director Program Innovation as assigned to translate improvement opportunities into practical implementation plans including timelines roles documentation training needs communication steps and success indicators.
• Support adoption of new tools dashboards automations AI-enabled solutions and standardized processes through user guidance training materials feedback collection and continuous refinement.
• Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attend required staff meetings and on-going trainings. Complete other duties as assigned.

Education and Experience:

Bachelors degree in Business Administration Organizational Leadership Project Management Public Administration Information Systems Analytics Data Science or related field. Minimum of 3 years of progressively responsible experience in data analytics performance management organizational reporting strategic initiatives project coordination process improvement business analysis or related disciplines. Demonstrated experience partnering with cross-functional stakeholders to translate business needs into data reporting workflow and implementation solutions that support organizational priorities and drive measurable results. Experience working with reporting platforms business intelligence tools automations APIs and data management systems to collect validate analyze and present organizational data to identify trends opportunities risks and areas for improvement. Experience supporting change management process redesign documentation user training organizational effectiveness or continuous improvement initiatives preferred.

Skills Requirements:

Excellent written verbal facilitation and presentation communication skills. Strong analytical critical thinking project coordination and problem-solving abilities. Ability to plan organize prioritize document and manage multiple projects workstreams and deadlines effectively. Demonstrated proficiency in data analysis querying reporting dashboard development data integration automation API utilization performance measurement data governance data security and reporting standards. Ability to conduct workflow assessments process mapping gap analyses requirements gathering and implementation planning. Advanced computer skills including the ability to learn utilize and troubleshoot software applications reporting platforms and data management tools. Proficiency with Microsoft Office applications including Excel Power BI Outlook and other reporting data visualization and business intelligence tools. Ability to translate complex data technical concepts and process issues into clear practical and actionable recommendations for non-technical stakeholders. Ability to work independently while also collaborating effectively with cross-functional teams and stakeholders. Strong attention to detail and commitment to data accuracy consistency privacy confidentiality and integrity. Solutions-oriented mindset with the ability to identify opportunities for improvement support adoption of new tools and workflows and recommend practical solutions. Ability to handle sensitive and confidential information professionally and with discretion.

Physical Requirements:

Ability to sit stand communicate verbally and in writing and use a computer and standard office equipment for extended periods. Ability to occasionally lift or move standard office materials as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other:

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States. Professional certification in Data Analytics Business Intelligence Data Visualization Project Management Change Management Lean Six Sigma Microsoft Power BI Data Governance or a related field preferred.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color women LGBTQIA Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us at or via email at