Manager Infrastructure & Operations (62138)

Job Summary:

As the Infrastructure & Operations Manager you will be accountable for reliable secure supportable infrastructure and operational execution across servers multi-cloud platforms backup/recovery core services DevOps/platform operations and multi-site production technology dependencies.

Essential Functions:

• Lead overall IT systems and DevOps engineers; manage priorities staffing performance on call/escalation and development.
• Own infrastructure availability capacity patching backup/recovery monitoring lifecycle cloud operations and technical debt reduction.
• Coordinate major incidents root-cause analysis changes maintenance windows and disaster recovery exercises.
• Ensure infrastructure controls satisfy security and SOC 2 requirements including access logging vulnerability change backup and evidence expectations.
• Maintain architecture diagrams runbooks inventory standards dependencies and recovery documentation.
• Manage infrastructure/cloud vendors licensing costs and service performance.
• Partners with production/business teams to schedule changes and minimize operational disruption.
• Perform all other duties as assigned.

Knowledge Skills and Abilities:

• Expert knowledge with infrastructure operations
• Advanced knowledge with people leadership/mentorship cloud/server/virtualization breadth backup/DR and resilience incident/change/problem management and vendor/cost management
• Demonstrate ownership sound judgment integrity and accountability
• Communicate clearly with technical and non-technical stakeholders
• Balance security reliability cost user experience and production requirements
• Follow change documentation escalation and risk-management standards
• Collaborate with IT and business teams and contribute to continuous improvement

Minimum Requirements:

• Bachelors degree in information technology Computer Science Information Systems or a related field and five (5) years of related infrastructure systems administration cloud operations or technology operations experience; OR
• Associate degree in a related field and eight (8) years of related infrastructure systems administration cloud operations or technology operations experience.
• Prior experience leading or supervising technical staff projects vendors or operational priorities.
• Experience supporting enterprise infrastructure including servers networks cloud platforms backup/recovery monitoring incident response change management and security standards.