Manager, Information Technology

Begin a challenging career with the Norfolk Airport Authority a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely reliably and efficiently operating Norfolk International Airport.

Job Title:MANAGER INFORMATION TECHNOLOGY (IT)

Shift Schedule:8:30AM 5:00 PMMonday through Friday. Overtime as required. Subject to after-hour emergency responses.

Salary Range: $123051.36 - $172271.90 ANNUAL

Starting Salary: $123051.36 - salary rangemidpoint depending on qualifications and experience.

CLOSING DATE: This job announcement will be open until filled.

INTERESTED APPLICANTS MUST SUBMIT THE REQUIRED DOCUMENTS IF YOUR APPLICATION IS SELECTED TO MOVE FORWARD IN THE EMPLOYMENT PROCESS.

MUST SUBMIT YOUR CURRENT DMV DRIVING RECORD TO:or Fax to

ABOUT US:Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina including the Outer Banks. It has enjoyed four consecutive years of record traffic with nearly 4.9 million passengers in 2025. Its eight commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our Here & There For You brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive collaborative work environment that supports our values of professionalism responsiveness innovation diversity excellence (P.R.I.D.E.) as outlined in our Strategic Plan.

OUR MISSION:The mission of Norfolk Airport Authority is to connect our community with the world by safely reliably and efficiently operating Norfolk International Airport.

JOB SUMMARY: The purpose of this position is to ensure the Information Technology (IT) infrastructure (hardware software voice and data networks storage servers cloud mobile and wired telephony) is maintained and works reliably to meet business needs by providing day-to-day operational support for existing infrastructure services and end-user support for those services; and completing moderate to complex technical assignments and project-based work to promote the effective use of new and existing technology.

Position will be required to perform end user and network support at all levels for a 150 node network in a campus environment perform LAN administration and setup of network hardware (PCs printers servers routers and other network infrastructure equipment) systems software and hardware maintenance and problem documentation project planning and implementation technical research pertaining to hardware and software with ability to make recommendations to management as needed for various projects.

ESSENTIAL JOB FUNCTIONS:The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Manages the IT department to ensure the Authoritys IT infrastructure is maintained in working order and IT staff is available to maintain 24/7 operations of the Airport. Serves as technical professional by overseeing a variety of moderately complex analytical and technical assignments; providing subject matter expertise and advice for assigned technology and infrastructure systems; planning managing and implementing infrastructure projects and upgrades; and assists in the design and documentation of infrastructure processes procedures and standards.
2. Ensures availability of infrastructure services by implementing monitoring and supporting servers storage telephony and other services and infrastructure software platforms including but not limited to server / client operating systems reporting platforms messaging and database services network configuration web proxies and other software-based systems.
3. Facilitates management of future problems by preparing clear and concise documentation; maintaining appropriate records of time spent actions taken and item status; assisting in designing and documenting infrastructure processes procedures and standards; maintaining and preparing system and software documentation; providing training or arranging for vendor training for system users.
4. Procures necessary hardware and software in compliance with Authority purchasing requirements as required for efficient operation of Authority networked systems and develops plans for maintenance reallocation and disposal of such equipment in a cost-effective manner.
5. Manage the Authoritys cybersecurity risk profile and ensure that cybersecurity risks are appropriately mitigated. Ensure Authority staff are appropriately trained in cybersecurity policies and best practices.
6. Maintain Microsoft Adobe and other such software licensing programs to ensure operations continue.
7. Ensure system patches updates backups and other necessary processes are effectively operating.
8. Maintains inventory of IT equipment network-wide hardware and cabling diagrams.
9. Performs all other duties as assigned and directed.
10. Administer and adhere to all Authority policies and guidelines.

KNOWLEDGE SKILLS AND ABILITIES:The following generally describes the knowledge skills and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

1. Operating Systems: Proficient with latest version of Windows Exchange Server & Windows Server. Network configuration principles for printers PCs and other related peripherals required. Proficient with desktop automation software including Microsoft 365 exchange outlook and internet software. Excellent diagnostic abilities for hardware and software related problems and ability to perform work with minimal supervision required.
2. Network Configuration: Familiar with router installation / configuration hubs LAN topologies in a campus environment using various network cabling. Internet/intranet knowledge desirable. Server setup and maintenance including hardware and software gateways switches & routers.
3. Hardware: Dell and HP servers and PCs. Familiar with laptop configuration and repair PC and server maintenance and troubleshooting upgrading hardware components for servers and desktop units printer maintenance and configuration of units for the network as needed.
4. Software: MS Office suite Adobe Standard and Professional and other miscellaneous software in support of the Norfolk Airport Authority.
5. Ability to establish and maintain effective working relationships with co-workers Authority personnel tenants (airlines retailers etc.) business partners and vendors of Authority and the general public.
6. Must be self-directed with high level of personal initiative.
7. Excellent communication and interpersonal skills both verbal and written.
8. Must have ability to work under emergency conditions and under difficult situations. Considerable initiative and good judgment are required to determine causes of failures of electronic equipment and affecting repairs scheduling inspection of electronic equipment and servicing equipment to keep them operating efficiently are essential.
9. Strong attention to detail.
10. Must have excellent organization and time management skills.
11. Ability to multitask efficiently and be results oriented.
12. Ability to maintain a high degree of confidentiality.
13. Ability to perform work with a positive attitude and in a professional manner at all times.

EDUCATION/TRAINING:

1. Bachelors degree in information technology or a related field to the area of assignment.

EXPERIENCE:

1. Five years of technology experience supporting IT infrastructure including networks security and hardware; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

CERTIFICATIONS:

1. MCP MCSE CNA CNE A may be substituted for education or experience.

SPECIAL REQUIREMENTS:

1. Possess a valid drivers license and must meet NAA driving record requirements.
2. Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.
3. Ability to successfully complete a criminal background check and other pre-employment requirements.

EQUIPMENT OPERATION:Technology-based related equipment.

PHYSICAL & MENTAL DEMANDS:Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends in part on the specific requirements for the job the limitations related to disability and the ability of the hiring department to accommodate the limitations.

Requires good hand-eye coordination arm hand and finger dexterity including ability to grasp and visual acuity to use a keyboard operate equipment and read technical information. Performs bending squatting kneeling sorting and reaching from ground level to six feet in height; climbing up and down stairs (when necessary); lift carry push and pull up to 50lbs; may be subject to sitting for long periods of time. Some work on 12-foot ladders.

WORKING CONDITIONS/HAZARDS:Normal office environment where there is no physical discomfort or exposure to hazards due to temperature dust noise and the like.

DRIVING RECORD REQUIREMENTS: All drivers must be at least 21years of age licensed for at least 3years have the type of license required by their state for the vehicles operated and meet the following driving record standards.

• License is active and NOT suspended.

• Any employee or applicant who has been licensed in their state for less than 3 years must provide a copy of their previous driving record to Human Resources.

• An employee or applicant may have a North Carolina or Virginia drivers license as long as they reside in that state.

• An unacceptable DMV driving record includes the following violations during the most recent 3-year period:

Committing a Felony with a Motor Vehicle

DWI/DUI

Drug Offense

Eluding a Police Officer

Foreign citizens with no historical driving record available to us

Hit Run / Leaving the Scene of an accident

Lending an Operators License or Registration to Another

Open Container Violation

Passing a Stopped School Bus

Racing or Speed Contest Violation

Reckless Driving

Speeding 25 mph or more above speed limit

Suspended License History Drivers who have had 3 or more license suspensions as a result of moving violations

Temporary Operators Permit

Two or more at fault accident convictions

Vehicle Manslaughter/Homicide

Three or more moving violations within the past 12 months

Note: Texting or cell phone violations are considered moving violations because they increase the chance of being in an accident.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: It is the policy of the Norfolk Airport Authority (NAA) to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed sex marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition NAA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. All Norfolk Airport Authority (NAA) employees are at-will under Virginia law and NAA personnel policies.

the Human Resources Department at for assistance.