Manager, Implementation

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

Professional

All Job Posting Locations:

Charlotte North Carolina United States Dallas Texas United States Horsham Pennsylvania United States of America Orlando Florida United States of America Phoenix Arizona United States Pittsburgh Pennsylvania United States of America Raleigh North Carolina United States

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at are searching for the best talent for a Manager Implementation to be located in Pittsburgh PA; Raleigh NC; Phoenix AZ; or Orlando FL; Charlotte NC; Dallas TX; or Horsham PA.

Purpose:

We are seeking a Manager Implementation to drive projects from initiation to completion. The Manager Implementation will own the launch process in designated therapeutic areas defining project requirements and engaging with the main stakeholders to deliver projects to completion. The Manager will solve problems and advocate for solutions while securing stakeholder buy-in. Post-launch the Manager Implementation will provide historical context to operational leadership and assist with change requests and program enhancements.

Responsibilities:

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with key stakeholders to develop process flows requirements and program solutions that enhance patient provider and agent experiences.
• Ensure timely product development and implementation that meets PSC/PECS expectations.
• Collaborate with PSC technology group to review system requirements that enhance the agent experience.
• Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.
• Define project scope and translate it into actionable tasks and schedules
• Manage implementation processes including progress tracking problem resolution system implementation testing documentation and training.
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
• Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables.
• Update stakeholders on progress and manage expectations regarding project aspects.
• Identify issues explore solutions and implement effective resolutions.
• Up to 25% travel is required.
• Perform additional duties assigned based on staffing and implementation needs.

Required Qualifications:

• Bachelors Degree or higher.
• Minimum of 6 years experience in HUB services implementation management program management or operations management.
• Deep knowledge of patient support programs and patient access and affordability solutions (such as reimbursement services free drug program and pharmacy services).
• Demonstrated ability to lead manage and successfully launch new process or technology enhancements.
• Proven ability to lead and collaborate effectively with direct and indirect project teams.
• Ability to conceptualize develop implement and evaluate projects and processes.
• Proficient with Microsoft Excel Outlook Word and Visio

Preferred Qualifications:

• Advanced Degree
• Program or clinical experience in the therapeutic areas of immunology and/or oncology
• Experience in medical benefits and infusion services

#Li-Remote

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment as well as get a parents consent for the background check.

Required Skills:

Preferred Skills:

Agile Decision Making Agility Jumps AI Judgement Integration Analytics Insights Cross-Functional Collaboration Expectation Management Leadership Organizational Project Management Organizing Process Improvements Program Management Project Management Methodology (PMM) Project Management Office (PMO) Project Management Tools Project Reporting Quality Assurance (QA) Statement of Work (SOW) Technical Credibility