Manager, Implementation and Program Delivery

About the Role
Strategic Sourcing consistently identifies savings opportunities runs competitive RFPs and negotiates strong vendor agreements but the value of that work is only realized when Business Units actually adopt the change. Today that adoption is inconsistent: initiatives stall after contract signature savings go unrealized and Category Managers are pulled into BU-management work that takes them away from sourcing

This role closes that gap. The Manager Implementation and Program Delivery owns the handoff from deal signed or savings identified to change fully adopted. This person will partner closely with Business Units as a trusted point of contact building the relationships and rapport needed to drive real behavior change tracking initiatives with enough rigor that risk surfaces early and escalating only when relationship-based influence genuinely isnt enough.
This is not a sourcing or procurement role. We are hiring for exceptional program delivery change management and relationship-building skills deep procurement knowledge is not required and can be learned on the job

Key Responsibilities
Own post-signature implementation. Serve as the accountable owner for every initiative from contract execution through full Business Unit adoption the phase where things currently slip through the cracks.
Build genuine relationships with Business Units. Be a familiar trusted presence to BU stakeholders not a compliance checkpoint they try to avoid. Understand each BUs priorities and pressures well enough that change conversations land as partnership.
Partner with Category Managers upstream. Get involved before RFP close to help build realistic implementation and adoption plans so execution is designed in from the start rather than bolted on after the deal.
Run a standing governance cadence. Maintain simple visible tracking (status blockers next steps owners) that makes at-risk initiatives obvious early well before a deadline crisis.
Diagnose and resolve adoption barriers. Determine whether a stalled initiative is a BU compliance issue a vendor delay or a systems/process gap and drive the right fix.
Manage change not just tasks. Build stakeholder-specific plans for why a BU should change behavior using influence and rapport before resorting to escalation.
Escalate when necessary with data. When relationship-based influence isnt sufficient bring leadership a clear well-documented ask rather than a vague status update.
Track realized value. Maintain a savings realization tracker that distinguishes contracted savings from savings actually realized in practice closing that gap is a core measure of this roles success

Experience
47 years in project/program management and organizational change management
Demonstrated experience influencing stakeholders who did not report to them ideally across multiple business functions
Background in a customer-facing service-delivery or account management environment with a genuine the clients success is my success mentality
Experience running structured change efforts communication plans adoption tracking resistance management not just project timelines
Procurement or sourcing experience is not required

Core Competencies
Relationship building: builds real rapport with Business Unit stakeholders; is sought out and trusted not avoided
Customer service mentality: proactive responsive and takes ownership of the BUs experience through the full transition
Change management: builds the case for why a BU should change and works resistance through relationship rather than premature escalation
Program governance: creates simple visible tracking that surfaces risk early
Executive communication: summarizes stalled initiatives crisply for leadership with a clear ask without skipping the relationship-first approach
Fast learner in unfamiliar domains: comfortable getting conversant in sourcing/procurement concepts quickly without prior background

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.