Manager, Global Learning & Customer Education

Manager Global Learning & Customer Education

Since 1999 has been on a mission to help the world get pay right.

We started by making compensation data accessible to everyone. Millions of employees and job seekers use free tools to understand their market value and negotiate their pay with confidence. For organizations we go much deeper. Our CompAnalyst platform combines proprietary survey data real-time market intelligence intuitive software and purpose-built AI to help more than 10000 companies benchmark jobs build pay structures manage equity and communicate total rewards clearly.

Were not the loudest voice in the room. Were the most prepared. We lead with data build for real-world HR and deliver innovation customers can put to work immediately.

If you believe pay matters wed like to meet you.

About the Role...

The Manager Global Learning & Customer Education is responsible for leading and overseeing the strategy development and delivery of learning programs as well as managing the integration and innovation of learning technologies within the organization. Were looking for a forward-thinker to own how our employees and customers learn ramp and succeed.

This role focuses on creating an engaging and effective learning environment by ensuring high-quality course design enhancing learner experiences and supporting instructional staff in utilizing technology for teaching and learning. This position will track and assess learning metrics to ensure the organization meets its operational and strategic goals. They will build high-impact learning experiences and lead a distributed team responsible for developing both employee and customer-facing education.

Successful candidates bring a strong foundation in instructional design combined with a practical outcomes-focused approach. They are skilled at simplifying complex concepts into clear scalable learning experiences that drive meaningful business results.

• This position is located out of our Headquarters office located in Waltham MA and is Hybrid requiring at least two days a week in the office.
• Base Salary Range: $plus 10% annual bonus

A Day in the Life...

• Develop engaging high-impact learning across modalities (eLearning live training blended learning)
• Design and deliver customer-facing education programs product training and scalable learning experiences
• Partner with Marketing Professional Services Product and Customer Success to drive adoption engagement and long-term value
• Develop engaging high-impact learning across modalities (eLearning live training blended learning)
• Lead onboarding for offshore BDR teams and U.S.-based employees
• Apply instructional design principles to create role-based practical content
• Own LMS strategy administration and optimization
• Design and deliver instructor-led and virtual training
• Lead and develop a global team of instructional designers trainers and/or coordinators

About You...

• Bachelors degree
• Minimum of 5 years of experience in Learning & Development Talent Development HR Technology or instructional design with at least one year of supervisory experience
• LMS (Thinkific preferred)
• Strong collaboration skills

Perks...

• 10 paid holidays and generous paid vacation time
• Free on-site lunch snacks and drinks
• Cell phone reimbursement
• Robust benefit plan including Medical Dental Vision Life Disability coverage
• 401K with 6% Company match
• Hybrid work

We are an equal opportunity employer and do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability gender identity genetic information or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.

Required Experience:

Manager