Manager, Global Application Integration Services

JOB SUMMARY:

The Manager Global Application Integration Services will be responsible for providing leadership and direction to support upgrade and develop applications both internal and vendor-provided for Universal Destinations & Experiences. This role will work closely and collaboratively with global enterprise business stakeholders and leaders to provide 24/7/365 availability of Universal Destinations & Experiences systems.

Responsible for leading and managing a team of developers who are responsible for the development testing implementation security and support of global applications in the Revenue Operations and Resort Guest Experience value streams as well as additional value streams as needed. Maintains ultimate responsibility for methodologies processes and procedures and ensures all products are secure defect-free and compliant with technical specifications and governance policies.

MAJOR RESPONSIBILITIES:

• Provide leadership and creative technical solutions for all aspects of support activities and projects. Influence tactical and strategic decisions while serving as a creative thought partner to business stakeholders service providers and related technology teams. Communicate issues objectives initiatives and performance against plan. Lead production releases in partnership with Release Management and the PMO.
• Provide technical leadership and mentorship to a team of engineers including employees and contractors in the delivery of small medium and large projects in conjunction with the Project Management Office.
• Ensure production solutions maintain technical currency and integrity and consistently meet defined service-level commitments associated with guest systems. Establish and maintain policies for documentation of all guest applications and manage projects and tasks in accordance with SDLC processes and governance policies.
• Lead the team in resolving complex challenges and proposing new solutions. Troubleshoot issues analyze logs replicate errors determine root causes and communicate findings. Liaise with other technical teams to assist in resolving problems with software products and/or hardware component configurations.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelors degree in computer science information systems information management or a related field.

EXPERIENCE:

• 7 years of experience developing REST APIs using NodeJS and TypeScript is a plus.
• Experience leading technical teams as a manager or technical lead.
• Previous application development experience either in a supervisory role or as a development lead.
• Experience in back-end development and REST APIs is a plus.
• Experience in SDLC/PDLC using AI tools and techniques is a plus.
• Ability to quickly build relationships with other leaders both within and outside the division.
• Excellent listening oral and written communication skills
• Strong analytical and problem-solving skills to identify process gaps
• Ability to work independently and manage priorities
• Interface with customers colleagues management and project stakeholders as needed to ensure overall success.
• Proven experience working in cross-functional teams
• Familiarity with common IT platforms and technologies
• Solid technical understanding of networking and hosting technologies and solutions.
• Demonstrated ability to troubleshoot problems and document solutions
• Proven ability to work as part of a team and deliver one or several projects simultaneously.
• Self-starter with the ability to work independently while sharing responsibilities ideas and other information.
• Security domain experience such as system hardening intrusion detection log management vulnerability management and related practices.
• Proven ability to manage and work with vendors partners and third-party resources.
• Able to communicate effectively with non-technical senior leaders stakeholders and members of interdisciplinary teams.
• Hands-on experience planning and providing estimates for projects.
• Knowledge of applicable data privacy practices and laws.
• ; or an equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Results-oriented with proven analytical and problem-solving abilities.
• Highly self-motivated and directed.
• Keen attention to detail.
• Strong written verbal and interpersonal communication skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Overtime hours may be required to meet project deadlines.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.