Manager Front Office

Launch your hospitality career in the heart of Washington D.C. at The District Hotelwhere history culture and opportunity meet. Located near DuPont Circle our elegant hotel offers team members front-row access to iconic landmarks world-class museums and vibrant city life. As part of a company recognized by USA Todays Top Workplaces USA and U.S. News Best Companies to Work For in Overall Hospitality and Entertainment youll join a people-first culture that values growth service and unforgettable guest experiences. Whether youre drawn to the energy of the capital or the nearby charm of Virginias beaches and countryside The District is your gateway to a fulfilling career and a life fully lived.

Pay: $70k-$80k annually. This is a temporary position (3-9months).

Heres why you will love It here:
Excellent health care options including medical dental and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!

The Front Office Manager is accountable for the effortless and seamless movement of guests in and out of the resort providing outstanding levels of guest service throughout the guests entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our service culture and always maintain this behavior towards our guests and team members.

Additional Responsibilities:

• Supervise the activities of the Front Office Operations including the front desk bell and valet which include its work outputs financial management facilities and resources. Ensures the timely completion of team member work schedules and performance appraisals. Maintains compliance with organizational business and financial regulations.
• Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenue while maintaining high levels of guests expectations.
• Monitors guest survey scores requests and complaints and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service.
• Maintains and performs department training program and onboarding schedule for new team members. Maintains a firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members. Coordinates the development of performance plans for team members to ensure their continued growth and success within the department.
• Maintain relationships contracts compliance and interfaces issues with the operations business supporters and suppliers to ensure business needs and financial responsibilities are handled promptly.
• Communicates effectively in English in writing as well as verbally. Second language skills not required but a plus
• Effectively and consistently meets all timelines for submitting work requested by the Director of Guest Services or General Manager
• Works with housekeeping and front office to ensure common areas guest rooms and work areas are clean neat and well maintained and with safety in mind. Participating in guest room inspections
• Performs other related activities as requested

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

To fulfill this role successfully you have the following minimum qualifications and experience:

• High school graduate or equivalent
• More than 2 years of managerial experience in a hotel preferably in a Front office capacity.
• 3-5 years of related experience
• Strong leadership capability with the ability to motivate develop and engage staff in a positive manner that produces business results. Demonstrates problem-solving analytical and conceptual skills.
• Displays effective interpersonal skills including the ability to effectively prioritize and handle multiple tasks and timelines and lead challenging priorities within a small team environment.
• Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Able to work a flexible schedule including evenings weekends and holidays

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelors degree
• 5-7 years of related experience
• More than 4 years of management or supervisory experience
• CPR/First Aid
• Previous experience working in hotel/resort operations with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership is preferred.
• Knowledge of economic and accounting principles and practices analysis and reporting of financial data.
• Experience in leading operations operating under a Collective Bargaining Agreement