Manager, Field Service Engineering

Title: Manager Field Service Engineering

Pioneer the next generation of innovation. Join us and youll develop your skills and expertise to the very highest levels working in an international environment for a company known the world over for its brilliance.

Position Summary:

The Manager Field Service engineering has safety employee customer satisfaction and business/financial responsibilities. This position manages the daily activities of the field service engineering group by taking care of customer needs and managing Service engineers in a manner that makes the Service Department profitable and efficient. This position handles and resolves issues problems and complaints. This position must be a resource to customer inquiries.

Key Accountabilities:

• Assign direct and evaluate employees work and oversee the development and maintenance of staff competence
• Plan direct and monitor activities of gas and diesel systems commissioning and service project or program to ensure goals are accomplished
• Oversee operation maintenance and repair of systems to ensure that automation systems and equipment are installed and functioning according to RRSA specifications as well as checking component parts to assure conformance or non-conformance with specifications
• Oversee and coordinate field inspections of failed parts to identify primary causes and reduce future incidents.
• Provide guidance technical assistance and feedback to RRSA technicians and systems on customer problems and needs
• Verify results and quality of engineers work and implement policies standards and procedures for the engineering and technical work performed in the group
• Confer with engineers and other personnel to implement operating procedures write and update service manuals and bulletins resolve system malfunctions and provide technical information based on field investigations
• Perform administrative functions such as reviewing and writing reports warranty administration enforcing rules and administer salaried personnel policies and procedures assist in preparing budgets and monitor expenses versus budget on a project basis
• Provide input regarding timeframe budget staffing and other resources necessary for project/program implementation
• Work with Sr. Management Finance and Purchasing to negotiate supplier contracts

Basic Requirements:

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelors degree in mechanical Electrical Engineering or Engineering Technology and 5 years of project and personnel management failure analysis service engineering or technical service support experience with diesel systems; or 9 years of project and personnel management failure analysis service engineering or technical service support experience with diesel systems
• Ability and willingness to travel - domestic and international (Less than 10%)

Preferred Qualifications:

• Excellent mechanical or electrical knowledge of Power Systems systems and tools including their designs controls uses repair and maintenance including automation solutions and design.
• Excellent knowledge of the practical application of engineering technology regarding power generation systems
• Excellent ability to read and interpret blueprints technical drawings schematics and computer-generated reports

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce we are committed to creating a workplace where all employees feel respected supported and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Benefits

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brandmtu. Through digitalization and electrification we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive powerful and reliable systems based on both gas and diesel engines as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.