Manager, Enterprise Identity and Data Protection

Who You Are: (Job Summary)

• The Manager Enterprise Identity and Data Protection is a people-first engineering leader accountable for the enterprise identity and data protection portfolio within QTS Technology Engineering & Operations enterprise identity and access management (IAM) including enterprise identity governance & administration and data loss prevention (DLP). This role is responsible for turning executive strategy into an executable roadmap developing solutions for complex operational issues and developing a team of identity/access management and data loss prevention engineers.

What You Will Do: (Job Responsibilities)

• Partner with the Director Enterprise Technology on multi-year planning capability roadmaps and investment cases for the identity and data protection portfolio.

• Translate enterprise technology strategy and executive priorities into a clear sequenced roadmap of initiatives milestones and operational commitments.

• Develop and manage the operating budget licensing vendor spend professional services and headcount; and defend requests with clear business rationale.

• Anticipate how enterprise growth acquisitions and platform changes affect the scale and shape of the teams work and plan capacity proactively rather than reactively.

• Provide management oversight for enterprise IAM; lifecycle provisioning and deprovisioning role and entitlement design access certification campaigns privileged access single sign-on and MFA.

• Provide management oversight for the enterprise DLP program; policy design classification and labeling strategy alert triage and continuous tuning to reduce noise while improving coverage.

• Define publish and manage service levels and operational metrics for each domain and use that data to drive prioritization conversations with stakeholders.

• Lead mentor and develop a distributed team of IAM engineers and a DLP engineer; serve as the primary advocate for their growth engagement and career progression.

• Oversee and apply structured improvement methods process mapping value stream analysis and root cause analysis to solve the underlying problem rather than the presenting symptom.

• Reduce manual toil through automation workflow redesign and platform consolidation and measure the resulting gains in cycle time quality and team capacity.

• Establish and maintain documentation runbooks and standard operating procedures that make the teams work repeatable auditable and transferable.

• Lead post-incident and post-project reviews that produce specific assigned and tracked corrective actions.

• Present the teams work to senior leadership through clear written and verbal communication tailoring depth and framing to the audience without diluting substance.

• Support internal and external audit attestation and customer-assurance activities (e.g. SOC 2 ISO/IEC 27001 PCI DSS HITRUST) by ensuring control evidence within the portfolio is accurate complete and readily producible.

• Manage strategic vendor and service-partner relationships holding them accountable to contractual commitments roadmap alignment and delivery quality.

What You Will Need to Be Successful:(Required Qualifications Education Experience Certifications)

• Education: Bachelors degree in information technology computer science information systems engineering business or a related field or equivalent professional experience.

• Experience: 7 or more years of progressive experience in enterprise technology technology governance or risk and controls within a mid-to-large enterprise including 3 or more years directly leading technical teams (hiring performance management coaching and career development).

• Distributed team leadership: Demonstrated success leading a distributed or multi-site team with proven approaches to maintaining engagement alignment and accountability across locations and time zones.

• Strategy translation: Demonstrated experience translating executive strategy into an executable roadmap and communicating progress tradeoffs and risk to senior leadership.

• Identity & Access Management: Working knowledge of enterprise IAM concepts and platforms sufficient to guide technical decisions evaluate designs and coach engineers.

• Data protection: Working knowledge of data loss prevention and data classification concepts and platforms sufficient to guide technical decisions evaluate designs and coach engineers.

• Controlled environment: Experience operating within an audited control environment including evidence collection control testing and remediation of findings.

• Continuous improvement: Experience applying structured methods (process mapping and formal root cause analysis) to operational problems.

• Business management: Experience managing vendor relationships licensing and an operating budget.

Nice to Have: (Preferred Qualifications Education Experience Certifications)

• Experience in a data center critical-infrastructure hyperscale colocation or another high-availability operating environment.

• Experience within a private-equity-owned or high-growth organization including comfort operating with pace ambiguity and evolving priorities.

• Experience standing up a new function program or team capability from an early or undefined state.

• Experience supporting SOC 2 ISO/IEC 27001 PCI DSS HITRUST or SOX ITGC audit cycles.

• Experience leading an IGA platform selection and migration; familiarity with identity governance platforms such as SailPoint Saviynt Okta or Microsoft Entra ID Governance and access-intelligence tooling such as Veza.

• Experience with data protection and classification tooling such as Microsoft Purview Zscaler or Netskope.

• Familiarity operating a Microsoft-first identity and data protection stack (Microsoft Entra Intune Purview) and ServiceNow-based workflow.

• Experience leading through organizational change including restructuring integration or significant scaling of a team.

• Preferred Education: Masters degree in business administration Information Systems Technology Management or a related field.

• Relevant credential(s) in technology leadership governance and controls process improvement or identity-platform administration: (i.e. PMP; Lean Six Sigma Green Belt or Black Belt; ITIL 4 Foundation or higher; CRISC; CGEIT; and vendor identity-platform certifications).

Other Key Skills: (KSAs)

• Leadership culture & performancedevelopment.

• Knowledge & understanding of Strategic & Operationalrealities outcome-based metrics; and workforce forecasting.

• Exceptional written and verbal communication adapted to all levels; Influences and drives outcomes without direct authority;facilitatesgroups toward decision and commitment; and presents complex technical and risk topics in plain business language.

• Problem solving & continuous improvement:strong analytical and critical thinking with the discipline to define the problem before solving it.

• Fluent in process mapping value stream analysis and root cause techniques (Five Whys fishbone fault tree); and addresses systemic patterns rather than one-off symptoms.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.