Manager, Education Services
Job Location:
Cranberry Township, PA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
If you are a creative motivated and passionate individual looking for an opportunity to grow Emerson has an exciting opportunity for you! Based in our Headquarters Office located in Pittsburgh PA you will report to the Director of Security Solutions and Lifecycle Shared Services and lead develop and grow the Power & Water Solutions (PWS) Educational Services business for North America.
At Emerson Power & Water Solutions we help customers in the worlds most crucial industries address the challenges of modern life. As an industry-leading controls automation company we drive innovation that makes the world healthier safer smarter and more sustainable. Emersons five decades of power and water expertise embedded within the Ovation distributed control system (DCS) forms a reliable and innovative platform that evolves with rapidly changing technology to help improve plant reliability.
- Provide management oversight direction and strategy for the Educational Services team in North America to deliver high quality educational programs to Emersons Power and Water industry customers.
- Establish objectives and maintain standards for quality delivery of Educational services training modules while driving a high level of customer satisfaction
- Collaborate with other PWS world areas and Systems and Software businesses to harmonize educational content delivery across the organizations
- Manage the Educational Services profit and loss (P&L) center to deliver on established organizational financial metrics including but not limited to sales asset management and productivity targets
- Drive and develop your team to deliver world class educational programs with a focus on next generation training methods for in-person virtual and hybrid learning programs
- Identify and drive continuous improvement programs quality and internal training initiatives
- Have a strong drive to work directly with customers to develop and customize their educational plans and program
- Participate in the marketing and selling of Educational Services
You are creative motivated and driven seeking to deliver the highest levels of customer and employee satisfaction in all you do. You formulate a clear strategy and effectively plan actions to accelerate your organization toward its goals. You pursue everything with energy drive the need to finish and continuously improve.
- Bachelors degree or equivalent combination of education and experience.
- A minimum of 6 years of proven experience in field service sales application engineering or first-level management.
- Strong people skills and ability to take care of and successfully resolve customer issues.
- Willingness and ability to travel up to 25% domestically
- Must have strong communication skills and leadership capabilities.
- Must be able to motivate people in a technically challenging environment to deliver world class educational programs to a variety of learners
- Demonstrated planning communication conflict resolution and interpersonal skills.
- Must be fluent in English
- Legal authorization to work in the United States.
- Bachelors degree in Engineering related technical subject area or industry experience.
- A minimum of 6 years of experience in engineering field service product development marketing educational services customer support or related field
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
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Required Experience:
Manager
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
