Manager, Ecommerce Fulfillment

Position Summary

This role is not eligible for immigration sponsorship.

Samsung Electronics America Inc. (SEA) the U.S. Sales and Marketing subsidiary is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. For more than four decades Samsung has driven innovation economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20000 people nationwide. By integrating our large portfolio of products services and AI technology were creating smarter sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co. Ltd.

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Specific responsibilities include:

• Lead order fulfillment operations for VD and DA product lines exclusively through the direct-to-consumer channel.
• Oversee daily fulfillment execution including order management shipment processing carrier coordination and exception resolution for all orders
• Manage fulfillment performance across Samsungs dedicated D2C distribution centers and 3PL partners ensuring customer SLAs and delivery promise dates are consistently met
• Develop and enforce SOPs for D2C order workflows including:
  • Standard parcel delivery for smaller DA and monitor products
  • Large-item and white-glove delivery for TVs refrigerators washers and major appliances
  • In-home installation and haul-away services for DA products sold through

• Oversee order promise accuracy working with IT and platform teams to ensure delivery date commitments align with actual fulfillment capabilities
• Drive continuous improvement initiatives to reduce D2C fulfillment cycle times minimize order errors and improve customer delivery experience
• Serve as the central inventory watchtower across all 7 Samsung D2C fulfillment warehouses for VD and DA product lines
• Monitor audit and govern inventory positions across all fulfillment nodes ensuring Category and SCM teams are maintaining accurate healthy and well-positioned inventory at all times
• Proactively identify inventory risks misalignments and discrepancies across the 7-warehouse network including stockouts overstock misallocated inventory and fulfillment node imbalances
• Drive cross-functional accountability ensuring Category teams are making timely merchandising decisions and SCM teams are executing replenishment transfers and receipts accurately
• Develop accurate carrier volume forecasts by analyzing order trends site traffic patterns promotional calendars and historical shipment data to project how many orders will be tendered to each carrier per week
• Develop peak season carrier capacity plans for high-volume periods including the holiday season

Skills and Qualifications

Background & Competencies Required:

• Bachelors degree required
• 6years relevant experience in fulfillment or eCommerce business operations
• Experience creating process flows procedural documentation and business reporting to include KPI measurement

Life @ Samsung - @ Samsung - full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 6 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.

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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.

* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.

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