Manager, Digital Solutions Consulting

The Digital Solutions Consulting Manager plays a senior client-facing role in shaping defining and delivering complex data-driven marketing and technology initiatives for large enterprise clients. This role bridges business strategy and technical execution leading discovery requirements definition solution design and delivery oversight across CRM personalization identity data platforms and analytics use cases.

You will lead and mentor a team of consultants and analysts while partnering cross-functionally with Solution Architects Engineering Analytics and Client Management to deliver measurable outcomes.

Client Delivery & Solution Leadership

• Lead discovery and definition efforts translating client business goals into clear functional and technical requirements across CRM personalization identity data and analytics use cases
• Partner with Solution Architects and Technology Leads to shape solution intent validate feasibility and ensure architectural decisions align with business objectives
• Own and maintain core delivery artifacts including business requirements functional specifications user stories acceptance criteria process flows and data definitions
• Serve as a senior liaison between business stakeholders data science engineering media creative and external technology partners to maintain alignment on scope priorities risks and delivery timelines

Consulting & Strategy

• Consult clients and prospects on Digital Marketing omni-channel solutions customer experience and marketing technology strategy
• Analyze customer campaign and operational performance data to inform prioritization decision-making and optimization of technology-enabled experiences
• Contribute to technology roadmaps operating models and continuous improvement efforts to ensure solutions scale sustainably and deliver long-term value
• Support pre-sales activities including RFP/RFI responses solution presentations and revenue growth roadmaps

Delivery Management

• Drive Agile delivery practices including backlog refinement sprint planning dependency management and release readiness using tools such as JIRA and Confluence
• Guide testing and validation activities partnering with QA and business teams to define acceptance criteria and support UAT for complex data-driven capabilities
• Identify risks dependencies and gaps across people process and technology and proactively recommend mitigation strategies

Team Leadership & Development

• Lead mentor and develop a team of Business Systems Analysts Consultants and Scrum Masters supporting their project delivery and career advancement
• Oversee documentation of business requirements functional specifications and other client deliverables
• Participate actively in talent acquisition performance management and capability-building initiatives
• Foster a culture of continuous improvement knowledge sharing and cross-team collaboration

• 6 years of experience in digital solutions consulting technology delivery or marketing technology implementation
• 3 years in a leadership or management role overseeing delivery teams
• Deep knowledge of end-to-end digital marketing ecosystems including CRM loyalty personalization campaign management identity resolution and customer data platforms
• Hands-on experience with marketing technology platforms such as Salesforce Marketing Cloud Adobe Experience Platform Databricks Snowflake PeopleCloud or comparable solutions
• Proven ability to lead complex multi-workstream engagements for enterprise clients in a consulting or agency environment
• Strong business requirements documentation functional specification and solution design skills
• Experience with Agile/Scrum methodologies and delivery tools (JIRA Confluence)

Click here to view how Epsilon transforms marketing with 1 View 1 Vision 1 Voice.

When you join Epsilon well create something EPIC together.Were a global leader in data and identity with deep expertise in digital media clean rooms customer data platforms loyalty and marketing services. Positioned at the center of Publicis Groupe Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30 countries across EMEA the Americas and APAC with more than 8000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: at Epsilon: has five values that define our culture and guide us as we create value for our clients our people and consumers. We seek candidates who align with our company values demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee you deserve perks and benefits that put you your family and your finances first. Our benefits encompass a wide range of offerings including but not limited to:

• Time to recharge: Flexible time off (FTO) 14 paid holidays paid sick time
• Family well-being: Parental/new child leave childcare & elder care assistance adoption assistance
• Extra perks: Comprehensive health coverage 401(k) tuition assistance commuter benefits professional development employee recognition charitable donation matching health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilons policy is not to discriminate against any applicant or employee based on actual or perceived race age sex or gender (including pregnancy) marital status national origin ancestry citizenship status mental or physical disability religion creed color sexual orientation gender identity or expression (including transgender status) veteran status genetic information or any other characteristic protected by applicable federal state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919 commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.