Manager, CRM Data Operations

A division of Publicis Groupe Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate develop and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement CRM and commerce Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means were untethered from any specific medium or methodwe go where ideas will work best.

We are an expanding network with more than 5000 employees with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish Digitas Arc Worldwide Saatchi Saatchi X Plowshare 3Share Epsilon Auto and the Publicis Commerce Exchange.

This is a Hybrid position: 3-4 days per week in the office in Troy MI are required.

Epsilon is seeking an experienced Manager Project Management to lead the execution of General Motors B2C marketing initiatives in a fast-paced data-driven environment. This role owns end-to-end program delivery and leads a team of project managers to ensure consistent high-quality execution across multiple workstreams.

In this role you will drive campaign delivery accelerate data-driven initiatives and implement process improvements that increase efficiency and scalability. Success requires strong project management expertise data integration experience and the ability to lead teams influence stakeholders and deliver operational excellence.

Program & Delivery Leadership

• Own end-to-end delivery of complex multi-channel marketing programs across GM initiatives
• Act as the primary liaison between GM clients internal stakeholders vendor partners and data engineering teams
• Translate business needs into detailed business requirements including data inputs outputs logic and personalization rules
• Oversee campaign execution lifecycle ensuring quality accuracy and timeliness at every stage
• Manage program priorities timelines risks and escalations across multiple concurrent initiatives
• Lead troubleshooting efforts and drive resolution of complex data or process issues

Team Leadership & Development

• Manage mentor and coach a team of up to 6 Project Managers driving accountability growth and performance
• Establish clear roles responsibilities and workload distribution across the team
• Provide ongoing coaching feedback and career development support
• Standardize best practices tools and delivery methodologies across the PM team
• Foster a high-performance collaborative team environment focused on continuous improvement

Data Integration & Execution Oversight

• Oversee data integration points between client Epsilon and vendor partners
• Partner with data engineering teams to ensure high-quality execution including QA processes and validation checks
• Ensure accuracy and completeness of file transfers campaign inputs and outputs

Stakeholder & Cross-Functional Collaboration

• Partner with account analytics and strategy teams on audience targeting test design and reporting requirements
• Communicate program status risks and outcomes to internal and external stakeholders
• Influence decision-making and align cross-functional teams without direct authority

Operational Excellence & Process Improvement

• Develop and implement process improvements to optimize workflows mitigate risk and increase scalability
• Establish repeatable frameworks for campaign execution documentation and reporting
• Drive continuous improvement initiatives across tools processes and team operations

Qualifications

• Bachelors degree or equivalent experience required
• 7 years of project management experience
• Prior experience managing or mentoring project managers strongly preferred
• Experience within data-driven marketing CRM or digital campaign execution environments
• Automotive and/or agency experience strongly preferred
• Proficiency with Microsoft Office tools (Excel Word Outlook)

Skills and Abilities

• Strong leadership and team development capabilities
• Excellent communication stakeholder management and influencing skills
• Advanced organizational and prioritization skills in fast-paced environments
• Strategic thinker with the ability to manage both big-picture initiatives and detailed execution
• Proven ability to drive accountability manage conflict and deliver results under pressure
• Strong analytical problem-solving and decision-making skills

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race color ethnicity religion creed sex sexual orientation gender gender identity gender expression pregnancy childbirth and related medical conditions national origin ancestry citizenship status age disability medical condition as defined by applicable state law genetic information marital status military service and veteran status or any other characteristic protected by applicable federal state or local laws and ordinances.

You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

The Power of One starts with our people! To do powerful things we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Monetary assistance and support for Adoption Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation Annual Sick Days Volunteer Days Holiday and Identity days and more
• Matching Gifts programs
• Flexible working arrangements
• Work Your World Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
  

The benefits offerings listed are available to eligible U.S. Based employees are reviewed on an annual basis and are governed by the terms of the applicable plan documents.

If you require accommodation or assistance with the application or onboarding process specifically please contact .

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