Manager, Creative Operations

Essential Job Function:

Creative Intakeand Brief Excellence

• Own the front door of the Creative Studio by ensuring every project enters the workflow with the clarity needed for successful execution.

• Own the end-to-end creative intake process across all brands andchannels.

• Partner with project stakeholders to gather missing information clarifyobjectives define deliverables and ensure briefs are complete before entering the creative queue.

• Improve briefing quality to minimize revisions reduce rework andeliminateunnecessary back-and-forth between stakeholders and designers.

• Ensureevery project is aligned to businessobjectives timelines and launch priorities before work begins.

Creative Workflow & Prioritization

• Own the day-to-day flow of work across the Creative Studio.

• Manage the creative project portfolio from intake through final delivery.

• Balance workload across designers creative resources freelancers and agencies where applicableto maximize efficiency andutilization.

• Continuously evaluate priorities and proactively adjust project sequencing based on evolving business needs.

• Own the governance of the Creative Fast Lane process evaluating urgent requests and balancing business impact against existing commitments.

• Clearly communicate project priorities resource constraints and delivery expectations to stakeholders.

Creative Operations and Systems

• Build scalable systems that improve visibility and operational excellence.

• Serve as the business owner and administrator for and future creative workflow platforms.

• Develop dashboards workflows automations reporting and resource management tools that improve transparency and efficiency.

• Establish andmaintainstandard operating procedures (SOPs) templates and project governance standards.

• Continuously evaluate opportunities to streamline workflows through automation and process improvement.

Delivery Excellence

• Drive predictable on-time execution across all creative initiatives.

• Develop project plans milestones and work-back schedules that support seasonal campaigns product launches retail initiatives and marketing activations.

• Monitor project health proactivelyidentifydelivery risks and remove blockers before theyimpacttimelines.

• Ensure creative deliverables are completed on time and in full (OTIF) whilemaintainingquality standards.

• Facilitate regular project status meetings and communicate progress risks and mitigation plans to stakeholders.

Cross-Functional Partnership

• Act as the operational bridge between Creative and the broader organization.

• Partner closely with Marketing Product SalesDigital Packaging Regulatory Manufacturing and external partners to align project priorities and timelines.

• Facilitate cross-functional planning sessions status reviews and launch readiness meetings.

• Establish clear ownership accountability and communication throughout the creative process.

• Improve stakeholder experience by creating transparency around project status timelines priorities and resource availability.

Process Improvement & Technology

• Continuously evolve the Creative Studio into a more efficient scalable organization.

• Analyze workflow performance andidentifyopportunities to improve speed efficiency and collaboration.

• Develop reporting and KPIs that measure operational health and creative effectiveness.

• Championa culture of continuous improvement by simplifying processes reducing bottlenecks and improving team productivity.

• Partner with Creative leadership to evolve operating models workflows and resource planning as business needschange.

Other Functions:

Team Leadership

• Provide leadership coaching and support to creative team members and project coordinators.

• Foster a collaborative innovative and customer-focused work environment.

• Manage resource allocation and team capacity planning across creative projects.

• Promote accountability and adherence to project management standards.

Minimum Qualifications: Knowledge/Skills/Abilities

• 5-7 years of experience in creative operations marketing operations project management brand management or related roles.

• Experience supporting creative teams in a fast-paced consumerproducts retail agency or manufacturing environment.

• Demonstrated success building workflows operational processes and project governance.

• Experience with project management software ( strongly preferred).

• Exceptional organizational communication facilitation and problem-solving skills.

• Ability to manage multiple priorities while balancing changing businessneeds.

Preferred Qualifications:

• Experience supportingconsumerpackaged goods (CPG) brandsand product launch processes.

• Knowledge of print production packaging artwork management and retail marketing materials.

• Knowledge of omnichannel marketing asset development including retail eCommerce digital social media and packaging execution.

• Familiarity with Digital Asset Management (DAM) systems.

• PMP CAPM Agile or related project management certification.

Education & Experience:

• A Bachelors degree in Business Marketing Communications Graphic Design Project Management or related field.

Relevant Working Conditions & Physical Demands:

• Hearing: Ability to effectively communicate with co-workers customers and vendors
• Operate: Write type and use the telephone copier and computer systems
• Mobility: Occasionally move about inside the office to access file cabinets office machinery attend meetings etc.
• Communicate: Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• Move/Transport: Ability to occasionally move boxes weighing up to 25 lbs. across office for various needs with or without accommodations