Manager, Conversational Design
Job Location:
New York City, NY - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship. Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1.
Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiaembracing both hybrid and remote work to bring the best minds together wherever they are. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
As part of ASAPPs Delivery organization were in need of a Manager Conversational Design to build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. As part of ASAPPs Delivery organization youll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. Our delivery function is organized into three distinct groups: Project Managers Forward Deployed Engineers and Agent Developers. Youll own and lead the Agent Developers directly while partnering closely with the Project Manager and Forward Deployed Engineer teams throughout each deployment.
This is a true player-coach role: youll be building and growing the Agent Developer team while staying hands-on in the work yourself not just managing from a wont just execute against what customers ask for. Youll be the one designing the frameworks standards and playbooks that our Agent Developers use to build and maintain great AI agents and youll bring a strong point of view on what a great customer experience with our tools actually looks like. This is a role for someone who shows up with recommendations not someone waiting to be told whats next.
While your day-to-day will center on building and developing your team youll still be customer facing staying closely connected to whats happening in the field so you can continuously improve how we build teach and scale agent development across the team.
Own and manage the Agent Developer function; hiring developing and growing a team that builds and maintains AI agents for our enterprise customers
Design the frameworks systems and standards that our team uses to build agents not just the processes for executing existing ones
Proactively identify whats working and what isnt across agent builds and drive changes rather than waiting to be asked
Partner closely with our Forward Deployed Engineers and Project Managers to ensure a smooth handoff from initial customer intake through to agent build and long-term maintenance
Build a culture on your team defined by proactive guidance strong craftsmanship and high standards showing up with advice and direction rather than status checks
Act as a true player-coach: someone who can roll up their sleeves to build something from scratch while also developing the people who will scale it
Bring structure to a growing function translating ambiguity into clear systems playbooks and ways of working
Experience leading or building a technical delivery implementation or solutions team ideally in a customer-facing software or AI environment
A track record of designing frameworks playbooks or operating models from scratch not just following existing ones
Strong instincts for what makes a great customer experience with a technical product and the confidence to have a strong opinion about it
Proven people leadership experience with the ability to hire coach and grow a technical team
Comfort operating with ambiguity in a fast-moving less structured environment
A proactive ownership-driven mindset: you bring recommendations not just updates
Experience specifically with conversational AI LLM-based products or AI agent deployments
A background that spans both individual contributor delivery work and people management so you understand what youre asking your team to do
Experience building a new function or team structure from the ground up
East Coast based with a strong preference for the New York City area
Required Experience:
Manager
About Company
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more
