Manager, Commercial Performance

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Contract Administration and Management

Job Category:

Professional

All Job Posting Locations:

Cincinnati Ohio United States of America Raritan New Jersey United States of America Santa Clara California United States of America

Job Description:

• Track performance of executed agreements against contracted terms including utilization procedure volumes and financial commitments.
• Monitor adoption of systems models.
• Identify underperformance revenue leakage or deviations from expected deal outcomes.
  

• Partner with Finance and Billing teams to ensure accurate and timely invoicing aligned to contract terms.
• Validate that billing structures (e.g. per procedure subscription capital agreements) are correctly applied.
• Identify and resolve gaps between contracted pricing and billed revenue.
  

• Work with Sales teams to address customer underutilization or non-compliance with contract commitments.
• Develop and execute action plans to bring customers back into compliance (e.g. volume commitments usage thresholds).
• Support field teams with data insights and recommendations to drive corrective actions.
  

• Build and maintain dashboards tracking deal health utilization trends and financial performance.
• Generate insights on deal effectiveness including system adoption and ROI realization.
• Provide leadership visibility into key risks and opportunities across the deal portfolio.
  

• Establish standardized processes for post-deal monitoring and performance management.
• Develop frameworks and playbooks for tracking and enforcing deal compliance.
• Partner with upstream teams (Deal Desk Pricing Contracting) to incorporate learnings into future deal structures.
  

• Collaborate with Sales Finance Pricing Ops Contract Management and Customer Success (if applicable).
• Serve as the bridge between commercial execution and operational/financial performance tracking.
• Align with broader MedTech Surgery counterparts (Surgery Polyphonic Monarch) to ensure consistency.

• Minimum of 5 years of experience in commercial operations deal desk finance pricing or revenue operations.
• Bachelors degree required; MBA or advanced degree preferred.
• Strong understanding of contract structures revenue models and financial performance tracking.
• Experience with billing processes revenue recognition or contract-to-cash workflows.
• Advanced analytical skills (Excel Power BI or similar tools).
• Ability to translate complex data into actionable insights for Sales teams.
• Strong stakeholder management skills with experience influencing field behavior.
• Detail-oriented with a proactive problem-solving mindset.
• Travel 25% of the time domestically
  

• Experience in medical device capital equipment or healthcare technology.
• Familiarity with CRM (e.g. Dynamics) ERP/billing systems and contract lifecycle management tools.
• Experience managing post-sales performance or customer compliance programs.
  

Required Skills:

Preferred Skills:

Business Behavior Coaching Collaboration Contract Management Detail-Oriented Document Management Issue Escalation Office Administration Problem Solving Regulatory Compliance Relationship Building Risk Assessments Sales Enablement Sales Support Sales Terms and Conditions Tender Management

The anticipated base pay range for this position is :

$118000.00 - $203550.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Companys long-term incentive program.


Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

Holiday pay including Floating Holidays 13 days per calendar year

Work Personal and Family Time - up to 40 hours per calendar year

Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave 80 hours in a 52-week rolling period10 days

Volunteer Leave 32 hours per calendar year

Military Spouse Time-Off 80 hours per calendar year

Additional information can be found through the link below.

For additional general information on Company benefits please go to: - Experience:

Manager