Manager, Commercial Performance

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery Ready to join a team thats reimagining how we heal Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the worlds most prevalent conditions such as obesity cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at Johnson & Johnson MedTech.

We are searching for the best talent for a Manager Commercial Performance to be based in Santa Clara CA with consideration for Cincinnati OH or Raritan NJ. This role will require onsite presence 3 days per week with remote flexibility 2 days per week.

Purpose

The Manager Commercial Performance is responsible for ensuring that executed customer agreements deliver their intended financial and strategic value. This role focuses on post-contract performance management including utilization revenue realization compliance to deal terms and billing alignment.

This individual partners closely with Sales Finance and Operations to monitor deal performance identify gaps between contracted expectations and actual usage and take action to drive customer adherence and optimize outcomes.

You will be responsible for:

Commercial Performance Monitoring

• Track performance of executed agreements against contracted terms including utilization procedure volumes and financial commitments.

• Monitor adoption of systems models.

• Identify underperformance revenue leakage or deviations from expected deal outcomes.
  

Revenue Realization & Billing Alignment

• Partner with Finance and Billing teams to ensure accurate and timely invoicing aligned to contract terms.

• Validate that billing structures (e.g. per procedure subscription capital agreements) are correctly applied.

• Identify and resolve gaps between contracted pricing and billed revenue.
  

Customer Compliance & Remediation

• Work with Sales teams to address customer underutilization or non-compliance with contract commitments.

• Develop and execute action plans to bring customers back into compliance (e.g. volume commitments usage thresholds).

• Support field teams with data insights and recommendations to drive corrective actions.
  

Insights & Analytics

• Build and maintain dashboards tracking deal health utilization trends and financial performance.

• Generate insights on deal effectiveness including system adoption and ROI realization.

• Provide leadership visibility into key risks and opportunities across the deal portfolio.
  

Process & Continuous Improvement

• Establish standardized processes for post-deal monitoring and performance management.

• Develop frameworks and playbooks for tracking and enforcing deal compliance.

• Partner with upstream teams (Deal Desk Pricing Contracting) to incorporate learnings into future deal structures.
  

Cross-Functional Collaboration

• Collaborate with Sales Finance Pricing Ops Contract Management and Customer Success (if applicable).

• Serve as the bridge between commercial execution and operational/financial performance tracking.

• Align with broader MedTech Surgery counterparts (Surgery Polyphonic Monarch) to ensure consistency.

Qualifications / Requirements

• Minimum of 5 years of experience in commercial operations deal desk finance pricing or revenue operations.

• Bachelors degree required; MBA or advanced degree preferred.

• Strong understanding of contract structures revenue models and financial performance tracking.

• Experience with billing processes revenue recognition or contract-to-cash workflows.

• Advanced analytical skills (Excel Power BI or similar tools).

• Ability to translate complex data into actionable insights for Sales teams.

• Strong stakeholder management skills with experience influencing field behavior.

• Detail-oriented with a proactive problem-solving mindset.

• Travel 25% of the time domestically
  

Preferred

• Experience in medical device capital equipment or healthcare technology.

• Familiarity with CRM (e.g. Dynamics) ERP/billing systems and contract lifecycle management tools.

• Experience managing post-sales performance or customer compliance programs.
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

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Manager