Manager, Cognos Server Administration

We are seeking a dedicated Manager Cognos Server Administration to join our this position you are responsible to oversee the administration optimization and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting this leader will manage a technical team responsible for Cognos server maintenance platform performance content governance and enterprise user support. The ideal candidate will-versed in Cognos architecture and administration has a proven track record of managing BI infrastructure teams and is passionate about delivering scalable secure and reliable reporting solutions. This role serves as a critical liaison between Data Analytics IT infrastructure and business users

Essential Job Duties and Responsibilities

• Collaborate with IT DBAs and Data Engineering to ensure efficient data integrations performant queries and reliable refresh cycles
• Develop and maintain technical runbooks documentation and standard operating procedures for system maintenance and incident response
• Drive continuous improvements in deployment pipelines performance and platform governance
• Ensure system uptime reliability and performance through proactive monitoring root-cause analysis and capacity planning
• Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed
• Lead manage and mentor a team responsible for the administration of IBM Cognos environments including system upgrades patching server configuration and platform performance
• Maintain vendor relationships (e.g. IBM Snowflake Rivery) and manage support tickets for Cognos platform issues
• Manage and govern the deployment of pipelines for BI assets including packages reports dashboards and data modules across environments
• Oversee Cognos security administration including user provisioning role-based access and data source credentials
• Oversee intake privatization and resolution of system-level support tickets performance issues and enhancement requests
• Own and manage the full life-cycle of the Framework Manager ensuring scalability performance and documentation
• Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reporting
• Represent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructure

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead the Company will conduct an individualized assessment that considers the duties of the position the nature and timing of the offense and any evidence of rehabilitation in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid drivers license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent required
• Bachelors degree in Information Systems Computer Science Engineering or a related field
• Experience with efficient distribution of reports needed by varying positions and locations within the organization
• Experience with packaging data sets and data modules for efficient data query costs
• Familiarity with modern DevOps practices in BI environments
• Minimum 4 years of experience in IBM Cognos administration including server configuration performance tuning and environment management. At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment. Hands-on experience with Cognos 11.x or Cognos 12.x architecture configuration upgrades and content management
• Proficiency in Snowflake Rivery (or equivalent ETL platforms) and general SQL performance optimization

Preferred Education and/or Experience

• Experience supporting reporting infrastructure in a healthcare DME or similarly regulated industry.
• Familiarity with enterprise data warehouse design (Star Schema Snowflake Schema).
• Graduate degree in Information Systems Data Engineering or a related field.
• Prior involvement in change management system migrations or BI tool rollouts.
• Understanding of data governance and metadata management principles.

Skills and Competencies

• Ability to manage multiple projects in a fast-paced collaborative environment
• Ability to translate complex BI infrastructure requirements into actionable project plans
• Deep technical knowledge of IBM Cognos system administration performance tuning and troubleshooting
• Effectively communicate in English; both oral and written
• Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences
• Experience developing standard operating procedures and documentation
• Experience working within ITIL or similar support frameworks
• High attention to detail and a commitment to platform reliability and user experience
• Interpret a variety of communications (verbal non-verbal written listening and visual)
• Maintain confidentiality discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Proactive and service-oriented mindset with a desire to enable analytics at scale
• Self-motivation organized time-management and deductive problem solving skills
• Strong leadership planning and delegation skills
• Work independently and as part of a team