Manager Customer Solutions Engineering

Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their end-users as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including GitHub Yelp Paramount and JetBlue.

Were building a more trustworthy Internet. Come join us.

Posting Open Date: 06/03/26

Anticipated Posting Close Date*: 08/17/26

*Job posting may close early due to the volume of applicants.

Fastly is looking for an exceptional customer-centric leader to manage a team of Cloud Engineers. Fastlys Cloud Engineers are the named technical contact for our largest and most complex customers providing technical strategy and Fastly insight for mutual alignment.

As Manager Customer Solutions Engineering this role is responsible for providing effective leadership across the team to ensure customer growth and retention through ongoing engagement and high value deliverables on designated accounts. Key activities include driving internal alignment to ensure a high quality customer experience measuring technical and performance results assisting with customer meetings and escalations providing feedback and coaching to develop the team and creating operational plans to scale team impact.

What youll do

• Lead a team of highly-technical customer engineers ensuring overall customer success

• Develop strategic direction and execute on key objectives for Customer Solutions Engineering

• Build and maintain relationships with key stakeholders in Client Services Sales Product and Engineering.

• Champion customer asks internally including escalations risks new opportunities and technical requirements for maintaining and growing customer relationships.

• Maintain and create new team workflows SLAs and processes to efficiently handle customer needs.

What were looking for

• 8 years Pre-Sales or Post-Sales experience in Sales Engineering Web Development Customer facing DevOps Engineer Technical Account Management Solutions Architect

• 2 years of relevant experience leading people associated with technical management of client relationships

• Demonstrated experience and success in handling client relationships either on a primary or secondary basis

• Exceptional communication skills detail-oriented and self-motivated leader with strong analytical skills.

• Broad technical expertise including cloud and internet architecture as well as scripting/software development experience

• Ability to embrace change while maintaining focus on results and customer experience

• Capable and willing to travel for customer meetings as necessary

Work Hours:

• This position will require you to be available during core business hours.

Work Location & Travel Requirements:

This position is open to the following office location:

• San Francisco CA

• Denver CO

• New York NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. We do not support relocation.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $142630 to $201348.

Starting salary may vary based on permissible non-discriminatory factors such as experience skills qualifications and location.

This role may be eligible to participate in Fastlys equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings

We offer a comprehensive benefits package including medical dental and vision insurance. Family planning mental health support along with Employee Assistance Program Insurance (Life Disability and Accident) a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026 we offer 11 paid local holidays 12 paid company wellness days.

Why Fastly

• We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate.Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.

Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at We will never request sensitive information such as your Social Security number bank account or credit card information during the application process. All official communication will come from an @ or @ email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or .

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