Manager, Client Services

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over one million units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

• Supports the ongoing relationships with the Companys existing clients ensuring on-going communication with client representatives requesting and reviewing client feedback regarding the Companys performance and service addressing and resolving client complaints concerns issues and requests and responding quickly and with urgency to provide reports updates and other information of interest and need to clients.
• Provides input into the establishment of annual business goals and objectives for the client services group.
• Supports the Companys new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats preparing detailed reports for senior management and making recommendations on actions for securing the Companys business relationship with clients and/or the Companys market position.
• Assists in the development and distribution of communication materials brochures promotional literature and other collateral material to current and future clients to provide information about the Company pro-actively announce future trends and direction and promote the Company its offerings services and benefits.
• Leads and/or participates in due diligence assignments and may act as liaison with brokers for new fee management business opportunities.
• Monitor client service and customer satisfaction by gathering client feedback through surveys and other tools reviewing input and survey results identifying themes and issues and proposing innovative and cost-effective solutions.
• Completes various human resources financial administrative and other reports and analysis and performs other duties as assigned or as necessary.

Additional Responsibilities

• Leads the development production and distribution of client-facing communication materials including pitch and proposal presentations RFP responses case studies brochures promotional literature and other collateral materials ensuring content quality message consistency brand compliance and timely delivery.
• Coordinates the end-to-end development process for new business pursuit materials by defining deliverables establishing production timelines gathering input from operational leaders and subject matter experts managing revisions and ensuring final materials are completed in advance of client deadlines.
• Translates market data portfolio performance operating results and platform capabilities into compelling client-specific content and presentations tailored to the needs of prospective and existing clients brokers investors and other business partners.
• Develops maintains and updates a library of reusable business development and client-service content including templates case studies organizational information team biographies performance metrics and other marketing and communication resources to ensure accuracy consistency and efficient deployment.
• Supports the Companys growth strategy by developing market-facing communications and thought leadership materials including client updates event and webinar content announcements industry insights and campaign materials that promote the Companys services capabilities and competitive advantages.
• Partners with internal marketing communications design and operational teams to ensure all client-facing materials align with Company branding messaging standards and strategic objectives and coordinates external resources as necessary to support project delivery.
• Establishes and continuously improves processes standards and workflows for proposal and collateral development monitors effectiveness through client feedback and business development outcomes and recommends enhancements to improve efficiency quality and win rates.
• Monitors and analyzes market trends competitive activity and industry developments to support strategic positioning messaging and differentiation initiatives and prepares reports and recommendations for senior management as appropriate.
• Demonstrated proficiency with AI productivity tools (e.g. Microsoft Copilot Claude ChatGPT) and willingness to role-model their use across the organization.

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The salary range for this position is $90000 - $100000

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information military or veteran status or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to