Manager Client Service

Here is a summary of the role:

This role supports the companys client retention and growth by keeping our accounts running smoothly day to day. Youll be the primary point of contact for a portfolio of smaller accounts and will support higher leadership in Client Services for larger accounts. Working with our creative strategy analytics digital and media teams youll turn client needs into clear direction keep projects on track and make sure our work meets (and preferably exceeds) client expectations. This is an individual contributor role with no direct reports.

Due to client and team location we are looking for someone local to the Dallas-Ft. Worth Metroplex. Applicants in the DFW area will be prioritized.

What you will do:

• Own the client relationship and represent the agency with polished positive and professional communication; building trust through every interaction from routine updates to difficult conversations
• Receive critical feedback with composure clarify whats behind it and translate it into a clear action plan for the team right away. .
• Serve as the day-to-day client contact for several accounts and support senior leadership on a larger account
• Gather client requirements and translate them into clear briefs for internal teams
• Build project timelines track deliverables and follow up to keep work on schedule
• Learn each clients business and marketing goals and keep them in mind as work moves through the agency
• Schedule client meetings and prepare agendas recaps and next steps.
• Send clients regular status updates progress reports and requests for information
• Review deliverables for accuracy and quality before they go to the client
• Spot potential growth opportunities and bring them to Client Services leadership
• Flag resources or timeline issues early and escalate when needed
• Keep account and project management tools current
• Build strong working relationships with clients internal teams partners and vendors
• Look for ways to work more efficiently including AI tools to streamline process

What you should have:

• 5 years of experience in account management or client services ideally at an agency
• Bachelors degree in Marketing Advertising Business Communications or a related field or equivalent experience.
• Strong project management and organizational skills with the ability to juggle multiple accounts at once
• Polished confident written and verbal communication with the ability to handle sensitive conversations and critical feedback diplomatically.
• Familiarity with digital marketing including creative eCRM analytics and technology
• A relationship-oriented positive and diplomatic approach
• Curiosity and eagerness to learn including asking why things are done a certain way
• A pragmatic positive attitude towards change
• Comfort asking for help and knowing when to escalate
• Close attention to detail while still seeing the big picture
• Ability to thrive in a fast-paced collaborative deadline driven environment
• Proficiency in Google Workspace (Sheets Docs Slides) and Microsoft Office (Outlook Word PPT Intermediate Excel and Teams)

Tandem Theory is made up of people just like you smart funny folks who know that building an agency is and should be a fun endeavor. Working here is very much like working for a startup things move quickly and you get to wear many hats. Youll get the opportunity to work on high-level projects and the opportunity to engage directly with clients. Tandem Theory offers a flat collaborative working environment right from the comfort of your home. But please dont wear your pajamas to work.

We are seeking a Manager Client Service to join our growing team.

Here is a little bit about us:

At Tandem Theory we believe in growing together. When our clients grow our agency grows and every Theorist grows too.

Our approach is simple: Humans Technology Growth.

We lead with human judgment strong relationships and accountability while using technology to create leverage consistency and smarter ways of working. This combination allows us to move faster reduce waste and focus on what truly drives impact.

Our culture is built on how we show up every day through Teamwork Transparency and Trust and how we operate:

• We find time by working efficiently and eliminating low-value work
• We communicate directly and dont operate in silos
• We run disciplined effective meetings
• We stay proactive curious and grounded in data

This is what enables us to go beyond table stakes and deliver real partnership to our clients bringing forward thoughtful business-building ideas that drive results.

Headquartered in Dallas Texas Tandem partners with leading brands who value simple impactful solutions transparent pricing and performance-driven outcomes.

Other than waking up and being excited to get to work each day here are some additional benefits:

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical eligibility to participate in vision and dental insurance as well company paid STD LTD coverage plus a flat amount company paid toward Basic Life and AD&D as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Working Conditions:

We operate as a work not live from anywhere model and utilize the office space as a co-working space as needed. That said whether in the office or at a remote location we try to operate in the traditional office norm model. You will be working with a computer telephone copier or other office equipment as necessary for long stretches of time. There may be some occasional long irregular hours. You are expected to communicate effectively (verbal and written) and maintain professionalism under stress. Occasionally you will need to bend pull push and/or reach to access job-related materials. You will also be expected to work with frequent interruptions such as Slack messages emails phone calls drive-by visits to your desk whether that is from a co-worker at the office or your dog barking while working remotely. All our calls are held on video as it is important to see facial expressions and reactions to work in a collaborative environment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a background screening process. No work Visa sponsorships are available at this time. We are currently not accepting applicants that reside in the State of California.

Here is where we are located in case you are curious:

Tandem Theory LLC

15400 Knoll Trail #503

Dallas TX 75248

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