Manager, Client Management

Recognized as Social Media/Influencer Agency of the Year and as the annual partner for Forbes Top Creators List Influential sits at the center of culture and the creator economy.

Through our platform Captiv8 the industrys #1 ranked influencer marketing platform we combine deep API integrations advanced AI and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta Snap TikTok YouTube and more partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic in-store sales online conversions and TV tune-in.

At Influential youll work with a fast-moving high-performance team solving complex problems and shaping the future of marketing. Youll build grow and make an impact alongside top talent leading brands and the worlds most influential creators.

Ready to join us

The Manager Client Management is responsible for the successful activation of campaigns for a diverse portfolio of Influentials clients. The Manager plays an important role in activating Influentials ways of working to support successful influencer marketing campaigns. Success in this role requires clear understanding of Influentials process for campaign activation strong organizational skills attention to detail and client service excellence.

• Partner with director manager on day-to-day client and agency communications for assigned accounts building trusted relationships

• Maintain strong knowledge of assigned agencies and clients

• Support collection of campaign data and content for to client reviews QBRs and milestone presentations

• Oversee campaign delivery to ensure programs are executed flawlessly on time and aligned with client objectives

• Oversee Specialists in managing campaign timeline with precision using appropriate tools and resources such as etc.

• Partner with Influential team members including strategy & analytics performance media creator creative and other capabilities necessary for each campaign

• Implement Influential client management processes tools and ways of working

• Oversee Specialist in coordinating monthly billing reconciliation

• Be a critical listener in client and agency team meetings to help Identify incremental opportunities within existing accounts

• Contribute to inputs needed for Commercial Operations to support profitability tracking and financial health of assigned accounts
  
  

• Manage campaign performance with limited creator challenges throughout the process

• Support the day-to-day management of Specialist in campaign execution

• Deliver client satisfaction by ensuring high-quality outputs clear communication and consistent follow-through
  
  

• Look for opportunities to lead and mentor Client Management junior team members

• Deliver professional client correspondence meeting composure time management and interpersonal skills

• Attend Client Management Department meetings and cross-functional collaboration forums

• Exemplify professional appearance and presence including on camera in all meetings internal and external
  
  

• 5-7 years of experience in client service account management or agency roles within media marketing or influencer ecosystems

• Proven experience supporting management of client accounts

• Foundational understanding of influencer marketing branded content and performance-driven campaigns

• Excellent communication organizational and team management skills

• Ability to manage multiple priorities with attention to detail resilience and professionalism

Our Publicis Groupe motto Viva La Différence means were better together and we believe that our differences make us stronger. It means we honor and celebrate all identities across all facets of intersectionality and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage dental vision disability 401K as well as parental and family care leave family forming assistance tuition reimbursement and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically please contact

All your information will be kept confidential according to EEO guidelines.