Manager, Client Experiences, Bespoke

Bespoke is a sports and entertainment consulting and experiential marketing agency that assists brands in selecting the right partnerships and maximizing their sponsorship investment. We are a collective of experienced sports and entertainment marketers who broke out of the big agency world to deliver a more personalized service offering to brands. Combining years of industry experience and invaluable professional relationships Bespoke provides thoughtful senior-level counsel and custom marketing solutions that are specifically tailored for individual brands.

Bespoke is looking for a highly motivated individual who can support client teams and projects across the sports entertainment and experiential space on behalf of brands.

The Manager Client Experiences will provide strategic leadership & oversight of key clients collaborating with internal teams to ensure quality of relationship and work outputs. This position will be fast-paced and requires strong project management strategy creative hospitality and collaboration skills in leading day-to-day working relationships with client and partners.

The ideal candidate has 5-7 years of experience across hospitality client management or activation preferably in a team / league or agency setting.

Responsibilities:

Work closely with the client team to implement and execute the program(s) as it aligns with the clients goals and objectives

Serve as primary point of contact for clients and partners setting the tone for regular and informal check-ins status meetings troubleshooting and advancing the business

Be a strong cultural fit and buy into our mission and values internally and externally

Demonstrate strategic and creative thinking problem solving and individual initiative as a trusted advisor leader and teammate

Maintain a good working relationship with key stakeholders and work alongside client partners to creatively solve business challenges successfully manage projects through problem solving and flawless execution

Use forward thinking initiative to proactively bring ideas to clients that can continue to deliver upon their goals & objectives

Provide excellent client service through quick response times and effectively delivering and meeting client expectations ensuring highest level of satisfaction

Insatiable learning drive to understand the competitive landscape and industry trends to help drive forward thinking results for clients

Genuine eagerness to work with mentor encourage and learn from a diverse and talented team

Play an active role driving integration collaboration communications and best practice sharing across the organization

Provide reports and updates to internal and external teams as needed

Cooperatively take on other duties roles or responsibilities as assigned

Requirements:

College degree with 5 years of relevant experience with a minimum of 2 years of direct experience in client & project management within a consulting organization agency brand or team/league.

Thorough understanding of the sports media and entertainment landscape

Excellent business writing presentation communication and interpersonal skills

Desire to work in a fast-paced evolving growing dynamic and challenging environment

Strong interpersonal skills and the ability to build and foster key business relationships

Creative & adaptive individual that can interface with senior-level executives

Excellent attention to detail with a solution-oriented mindset willing to problem solve on short timelines

Experience in development and management of budgets

Ability to remain calm under pressure multi-task and prioritize workload while coordinating with others to proactively meet deadlines

Must be comfortable working independently under deadlines and as an integral part of a team

High-level proficiency with Microsoft Office applications; advanced skills in PowerPoint Word and Excel for deck development and budget management

Ability to work traditional and non-traditional office hours as needed

Must be willing to travel to various event locations for both planning meetings as well as execution of client programs

This position is a Full-Time role. Salary will be based on a variety of factors including relevant experience knowledge skills and other factors permitted by law. The salary will be just one component of the total compensation package for employees which will include a range of medical dental vision paid time off bonus potential and/or other benefits. Compensation decisions depend on the circumstances of each role.

This position will be in person 5 days a week based in Charlotte North Carolina at our Headquarters Office.

Our Publicis Groupe motto Viva La Différence means were better together and we believe that our differences make us stronger. It means we honor and celebrate all identities across all facets of intersectionality and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage dental vision disability 401K as well as parental and family care leave family forming assistance tuition reimbursement and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically please contact

All your information will be kept confidential according to EEO guidelines.