Manager Capacity Management & Access Analytics Hybrid

Weve made a lot of progress since opening the doors in 1942 but one thing has never changed - our commitment to serve heal lead educate that every award earned every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner whether you work with patients every day or support those who do you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the companys discretion.

Education

Required - Bachelors degree in Healthcare Administration Data Analytics Information Systems or related field.

Preferred - Masters degree in Business Administration Healthcare Administration or related field.

Work Experience

Required 5 years experience in healthcare operations patient access ambulatory operations provider scheduling information technology or a related field including 2 years of supervisory or management experience.

Preferred 1 years of experience leading operational analytics performance improvement or quality initiatives. Experience with Epic Cadence provider schedule and/or patient access operations with the ability to leverage data to support operational decision-making strategic planning workflow optimization and organizational performance improvement.

Knowledge Skills and Abilities (KSAs)

• Strong analytical and problem-solving skills with ability to identify trends and recommend operational improvements.
• Excellent written and verbal communication skills with the ability to present complex information to technical and non-technical audiences.
• Ability to lead cross-functional initiatives involving clinical operational and IS stakeholders.
• Experience with reporting and analytics tools (Excel Tableau Power BI Epic SlicerDicer or similar).
• Knowledge of healthcare operations provider scheduling patient access workflows and performance metrics.
• Knowledge of AI-enabled technologies and automation tools that improve operational performance.
• Strong organizational project management and change management skills.

Job Duties

• Oversees provider capacity management patient access performance and operational analytics to improve scheduling efficiency workflow effectiveness and organizational outcomes.
• Analyzes operational and performance data to identify trends recommend solutions and implement sustainable process improvements.
• Provides strategic insights forecasting and actionable recommendations to operational and executive leadership to support informed decision-making.
• Develops maintains and standardizes operational procedures documentation and training materials.
• Partners with clinical operational revenue cycle patient access and information systems leaders to optimize provider scheduling patient access and operational performance.
• Serves as the subject matter expert for provider capacity management access analytics Epic Cadence optimization and operational best practice.
• Leads or support strategic initiatives involving provider scheduling optimization automation AI-enabled technologies and digital transformation to improve operational efficiency and patent access.
• Evaluates implements and optimizes AI-enabled technologies and automation solutions that enhance provider scheduling workflow efficiency operational performance and the patient and provider experience.
• Collaborates with Information Systems and operational leaders to identify evaluate and adopt emerging technologies that support innovation and continuous improvements.
• Leads coaches mentors and develops a team of analysts to achieve departmental goals.
• Establishes performance expectations fosters accountability and collaboration and supports employee engagement professional development and succession planning.
• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities duties and skills. Other duties may be added or this description amended at any time.

Remains knowledgeable on current federal state and local laws accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety patient privacy and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift carry push pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood body fluid or tissue and as part of their employment incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt transport storage preparation dispensing administration cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado California Hawaii Illinois Maine Maryland Massachusetts Minnesota New Jersey New York Vermont Washington and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website or if you need an accommodation to complete the application process please contact our HR Employee Solution Center at (select option 1) or. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class including protected veterans and individuals with disabilities.