Manager, Behavioral Health Care Management – PHPIOP

City/State

Virginia Beach VA

Work Shift

First (Days)

Overview:

Status: Full-timepermanent position (40 hours)

Standard working hours: 8am to 5pm EST M-F with evening shift as needed/back-up

Location: This is an onsite position at Sentara Virginia Beach General Hospital in Virginia Beach VA

Overview

The Manager Behavioral Health Service Delivery provides operational leadership for behavioral health programs and practices across the Southeast market with an initial focus on Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) services.

This position is responsible for the daily management and performance of assigned behavioral health practices while also supporting the development implementation and operationalization of new behavioral health programs and locations. As services expand the Manager will provide oversight across multiple PHP/IOP practices and ensure consistent operations quality regulatory compliance patient access staffing and financial performance across the market.

The Manager works closely with Enterprise Behavioral Health leadership physicians clinical leaders hospital and ambulatory operations finance revenue cycle compliance and other partners to create a coordinated and sustainable behavioral health service delivery model.

Key Responsibilities

• Provides operational leadership and oversight for assigned behavioral health programs and practices including PHP and IOP services.

• Oversees multiple behavioral health locations as programs expand across the Southeast market ensuring consistent operational standards and performance.

• Leads or supports the development and implementation of new PHP/IOP practices including operational planning staffing workflows readiness and transition to ongoing operations.

• Manages day-to-day practice operations including staffing scheduling patient flow clinical support processes resource utilization and operational problem solving.

• Partners with clinical leadership to coordinate interdisciplinary care delivery therapeutic programming caseload distribution and patient scheduling.

• Develops and monitors operational access productivity quality financial and patient experience metrics and implements corrective actions when performance does not meet expectations.

• Ensures effective patient access and financial clearance processes including coordination of insurance authorization eligibility scheduling and revenue-cycle workflows.

• Ensures compliance with applicable regulatory accreditation licensing safety documentation and organizational requirements.

• Recruits develops and manages staff; establishes performance expectations; promotes accountability; and supports staff competency and professional development.

• Standardizes workflows policies procedures and operating practices across behavioral health locations to support consistent service delivery.

• Collaborates with hospital ambulatory Enterprise Behavioral Health Health Plan and community partners to improve transitions of care and access to behavioral health services.

• Supports annual planning budgeting resource allocation and business performance for assigned programs.

• Identifies operational barriers capacity constraints and opportunities for program growth and develops solutions in partnership with behavioral health leadership.

• Serves as an operational escalation point for assigned programs and provides leadership during periods of significant operational change or program expansion.

Preferred Leadership Profile

Successful candidates will demonstrate the ability to manage established clinical operations while simultaneously building and implementing new programs. The position requires strong operational leadership change management collaboration problem solving financial awareness and the ability to lead teams across multiple locations.

Education

• Bachelors degree in nursing Social Work Psychology Healthcare Administration or a related clinical discipline. (Required); Masters preferred

Certification/Licensure

• Licensed Clinical Social Worker (LCSW) (Preferred) OR

• Licensed Professional Counselor (LPC) (Preferred) OR

• Registered Nurse License (RN) (Preferred)

Experience

• Five years clinical experience in behavioral health. (Required)

• One years experience in a supervisory or lead role. (Required)

Sentara Health an integrated not-for-profit health care delivery system celebrates more than 135 years in pursuit of its mission - we improve health every day. Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast and among the top 20 largest not-for-profit integrated health systems in the country with 34000 employees 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet recognition and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024) was recognized by Forbes as Americas Best-In-State Employer (2024) Best Employer for Veterans () and Best Employer for Women (2020) and named to IBM Watson Healths Top 15 Health Systems ().

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People Quality Patient Safety Service and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

To apply please go to and use the following as your Keyword Search: JR-105524

Talroo Nursing

Healthcare Behavioral Health Nursing RN Registered Nurse LCSW LPC RN Counselor Social Worker Social Work Psychology Healthcare Administration Counseling Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) services.

We provide market-competitive compensation packages inclusive of base pay incentives and benefits. The base pay range for full-time employment is $116376.00 - $173534.40 annually. Additional compensation may be available for this role such as shift differentials standby/on-call pay shift premiums extra-shift incentives or bonus opportunities. Compensation within the range may vary based on qualifications experience location market conditions and business needs. Note: If an annual salary is posted it is based on a full-time colleague working 2080 hours annually. Sentara offers a comprehensive benefits package including medical dental vision life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation sick time and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

Medical Dental Vision plans

Adoption Fertility and Surrogacy Reimbursement up to $10000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Short-Term Disability and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance $5250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10000

Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Virginia Beach General Hospital located in Virginia Beach VA is home to the regions only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach Eastern Shore and Northeastern North Carolina offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.

As a recognized accredited Primary Stroke Center and Magnet hospital for nursing excellence our hospital specializes in heart vascular neuroscience neurosurgery orthopedics and spine care cancer care advanced imaging and behavioral health.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.