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Maintenance Technician (2nd Shift)
Job Location:
Job Location:
East Providence, RI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
28 May 2026 (30+ days ago)
Posted:
Application Deadline:
23 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
MOO is all about making great design available to everyone. We do that by producing premium print and branded merchandise. But its as much about how we do it leading with design technology and sustainability.
Founded in 2004 weve come this far by being obsessed with the happiness of our customers. Along the way weve built an award-winning and much-loved brand with exceptional customer satisfaction and Trustpilot ratings. Those customers are typically small and medium-sized businesses based in North America the UK and Europe businesses that like us value design and see the brand-building power of putting something real in peoples hands.
Weve received the highest business award in Britain The Queens Award for Enterprise. Part of Tech Nations Future Fifty weve been profiled in the Financial Times and ranked in the Guardians top 10 UK start-ups.
Today we are over 350 people headquartered in the UK but with many of our people based in the USA and South Africa.
The Maintenance team is responsible for minimizing equipment downtime maintaining and improving process tooling supporting the installation and commissioning of new equipment and coordinating facility upgrades. The team also partners closely with machine manufacturers to address design reliability and performance concerns as well as to implement equipment modifications and continuous improvement initiatives.
The Role
As a Manufacturing Technician at MOO youll be part of the East Providence maintenance team responsible for preparing configuring and supporting a wide range of manufacturing this role you will work as a team member of the Maintenance team diagnosing and resolving equipment issues that impact production performance and uptime.
The Maintenance Technician will ensure that equipment processes are maintained and operated so they run reliably and consistently across all operations.
The Person We Want
- Maintain configuration accuracy and operational integrity across all presses and finishing equipment
- Support press operators through coaching troubleshooting and reinforcing proper workflows
- Perform preventive and reactive maintenance tasks assist with validation testing
- Identify and reduce downtime caused by recurring or unreported operator issues by escalating and documenting findings
- Capable of working autonomously on equipment while maintaining responsibility for routine reliability activities
As part of the maintenance team consitently demonstrate the ability to stay focused on equipment condition uptime and corrective repair activities - Coach operators on proper machine use and maintenance basics while documenting progress as required for accountability
Responsibilities
- Service Call
- Open service calls promptly when equipment issues exceed in house repair capability or require vendor support
- Document all relevant details at the time of the call including symptoms error codes operator reports and any troubleshooting already performed
- Track service call status from initiation through completion ensuring timely follow up with vendors and internal stakeholders
- Communicate updates to affected departments including expected response times repair timelines and any operational impacts
- Verify completion and resolution by confirming the equipment is fully operational testing as needed and closing the call with accurate final documentation
- Maintain service history records to support trend analysis preventive maintenance planning
- Digital Presses
- Conduct high level PMs and record findings be able to validate color management profiles to prevent drift and ensure consistent output
- Verify job orientations exit configurations and device specific settings are correct
- Provide technical support to operators by identifying and correcting issues that could impact production quality or uptime
- Laminators
- Perform service preventive maintenance and mechanical adjustments to ensure laminators operate within required specifications
- Set verify and enforce correct heat tension and speed parameters to maintain consistent lamination quality and prevent production defects
- Identify diagnose and repair equipment issues that may be hidden by operator workarounds ensuring long term reliability rather than temporary fixes
- Provide operator coaching as needed reinforcing proper machine setup safe operation
- Verify inventory levels for critical parts identify upcoming needs and supply accurate part numbers for replacements to support timely procurement
- Guillotines / Rotary Die Cutters / Slitters
- Be able to verify and update cutting programs as needed across all units to ensure accuracy and consistency
Service PM utilize service manuals and troubleshoot machines independently or in a team setting
- Be able to verify and update cutting programs as needed across all units to ensure accuracy and consistency
- Folders
- Service PM be able to verify standard fold settings and verify proper configuration for each job type.
Calibrate and be able to correct presets guides
- Service PM be able to verify standard fold settings and verify proper configuration for each job type.
- Wide Format Presses
- Troubleshoot service and perform corrective maintenance and configuration checks
- As needed support operator training on color workflows machine operation and issue identification
- Adjust verify and be able to bring equipment into OEM tolerances
- Wide Format Cutting Equipment
- Verify maintenance adjust calibration as needed and cut validation testing are completed on schedule and documented appropriately
- Assist operators as needed with workflow setup troubleshooting and proper machine operation to ensure consistent accurate cutting performance
- Web Presses & Finishing Equipment
- Troubleshoot service and corrective maintenance as required. Be able to verify configuration settings are correct for production needs
- As needed support operators on color workflows machine operation and minor troubleshooting
Be able to validate equipment performance against OEM machine tolerances
- Laser Systems
- Troubleshoot service and corrective maintainance as needed on the machine
- As needed support operator training coduct routine maintenance and technical troubleshooting
- Manufacturing Support
- Maintenance and manufacturing on production lane setup.
- Audit manufacturing operations and setups to identify support needs gaps and follow up training
- Document training activities and maintain operator competency records
- Provide ongoing operator training related to equipment setup configuration and issue resolution
About You
- Experience in manufacturing or production:
You have hands on experience working in a fastpaced manufacturing environment where youve followed established procedures troubleshot equipment and helped ensure production targets are consistently met through resolution of machine issues - Mechanical aptitude:
Youre skilled in working with machines tools and mechanical systems. You can quickly diagnose issues perform adjustments troubleshoot both minor and major equipment problems with confidence and know when to escalate or seek additional technical support. - Attention to detail:
You bring a sharp eye for precision ensuring equipment is configured correctly safety standards are met and every setup supports high quality reliable production output. You can identify and clearly communicate opportunities to improve equipment reliability and process efficiency - Communication:
You are able to clearly communicate technical issues and procedures to others with a range of capabilities including detailed explanations of issues to technical experts as part of troubleshooting and improvements as well as simple explanations to non-technical resources to ensure problem resolution effective corrective actions and ongoing training - Preferred:
Experience in printing finishing or other equipment intensive production environments is a strong plus
Nice to Haves
- Experience with automation systems sensors or basic PLC troubleshooting
- Ability to read mechanical drawings schematics or wiring diagrams
- Background working with conveyors digital presses finishing equipment or other automated machinery
- Experience using CMMS or preventive maintenance programs
- Mechanical Engeering Degree or similar experience in a manufacturing setting
Whats it like to work at MOO
MOOs the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success while also recognising the importance of a healthy work/life balance.
Thats why we offer 34 days of combined vacation and holidays comprehensive medical dental and vision coverage plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule a dog-friendly and casual office environment and free lunches every other week. Because when you feel good your work does too.
Diversity Statement
We are working hard to create a representative inclusive and super-friendly team because we know that different experiences perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesnt discriminate on the basis of race color religion or belief gender national origin age sexual orientation marital status disability veteran status or any other protected class
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore wed like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it wont in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential it is only used to better our inclusion and diversity submitting this information you consent to MOOs processing of it for these purposes.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Online printing services to create high-quality business cards, stickers, postcards, and more. Professional custom printing by MOO, the best online print shop.
