Maintenance & Support Specialist

• Springfield
• Remote

Position Summary

We are seeking a Maintenance & Support Specialist with expertise in Adobe Experience Cloud solutions and Professional Services delivery. The role is responsible for providing ongoing application maintenance operational support incident management system monitoring troubleshooting and continuous improvement services for enterprise clients leveraging Adobe technologies.

The ideal candidate will ensure the stability performance and reliability of Adobe platforms while delivering an exceptional customer support experience and driving operational excellence.

Key Responsibilities

Provide Level 2 and Level 3 support for Adobe Experience Cloud solutions.

Perform proactive monitoring maintenance and health checks of Adobe environments.

Diagnose and resolve application integration and performance issues.

Manage incidents service requests problem management and root cause analysis.

Support system upgrades patches releases and platform enhancements.

Ensure adherence to SLAs operational procedures and governance standards.

Collaborate with Adobe support teams architects and implementation teams to resolve complex issues.

Maintain system documentation knowledge articles and support runbooks.

Monitor platform performance and recommend optimization opportunities.

Support security updates access management and compliance requirements.

Participate in on-call support and critical incident management activities.