Maintenance Operations Coordinator

Operations & General Services - Americas
Location: Torrance CA
Department: Operations & General Services
Reports To: Project Manager Maintenance & Store Development

At Lovisa our stores depend on responsive efficient support to keep business running smoothly every day.

We are looking for a Maintenance Operations Coordinator who enjoys solving problems building relationships and taking ownership of their work. This role plays a key part in supporting our store fleet by coordinating maintenance activity managing vendor relationships tracking operational performance and helping drive continuous improvement across the business.

You will work closely with stores vendors field leadership and internal stakeholders to ensure issues are resolved quickly effectively and with minimal disruption to operations.

The right person for this role is proactive dependable team-oriented and willing to step in wherever needed to help the team succeed.

We are looking for someone who values collaboration over ego communicates openly shares information freely and understands that supporting the teams success is just as important as managing their own responsibilities.

Manage and prioritize incoming maintenance requests across assigned stores.

Coordinate vendors to ensure timely resolution of maintenance issues.

Monitor open work orders and proactively drive issues through completion.

Escalate urgent or high-impact issues when needed.

Maintain accurate records and documentation of maintenance activity.

Serve as a primary point of contact for service vendors.

Monitor vendor performance response times and quality of work.

Support vendor onboarding communication and performance improvement efforts.

Assist with obtaining proposals and identifying cost-effective solutions.

Track maintenance activity spending recurring issues and operational trends.

Prepare reporting and maintain department tracking tools.

Identify opportunities to improve processes reduce recurring issues and increase operational efficiency.

Support development of procedures resources and best practices.

Assist with preventative maintenance programs across the store portfolio.

Coordinate service schedules and completion tracking.

Support asset tracking and lifecycle management.

Identify recurring issues that may require long-term corrective action or capital investment.

Partner with Store Operations Finance Construction Procurement District Managers and vendors to support maintenance initiatives.

Communicate updates risks and project status to stakeholders.

Support department projects and other operational initiatives as needed.

2-5 years of experience in facilities maintenance coordination operations support project coordination or a related field.

Strong organizational and prioritization skills.

Excellent communication and relationship-building abilities.

Ability to manage multiple priorities in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Experience working with vendors and service providers.

Proficiency in Microsoft Office particularly Excel.

Experience with maintenance or work order management systems is a plus.

Take ownership and follow through.

Communicate openly and proactively.

Enjoy solving problems and improving processes.

Work well with others and contribute to a positive team environment.

Stay organized under pressure.