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Mainframe Operator Level 1 Incident Manager
Job Location:
Job Location:
Pontiac, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
4 September 2026 (7 hours ago)
Posted:
Application Deadline:
2 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Replies within 24 hours
Benefits:
- 401(k)
Mainframe Operator / Level 1 Incident Manager
Experience Level: Intermediate
Tentative Start Date: 09/21/2026
Duration: Continuous proj
Work Location: Onsite in Pontiac Michigan. No Work From Home Option
Experience Level: Intermediate
Tentative Start Date: 09/21/2026
Duration: Continuous proj
Work Location: Onsite in Pontiac Michigan. No Work From Home Option
Job Description
- Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
- Quickly create escalate triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff customers and vendors.
- Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity assets and services.
- Monitors mainframe control consoles periodically checking system performance. May assist with the review/validation of mainframe job control language.
- Perform deliveries as assigned and must be able to lift 50 pounds.
- Applicants could be requested to work holidays days afternoons and/or midnight shifts.
Technical Environment
Must have an in-depth knowledge and at least 5 years of experience with:
- Microsoft Teams Whats Up Gold Pingdom PRTG IBM Mainframe
Required Experience:
Manager
