Mac Device Administrator Desktop Support

Experience: 8-10 Years

Job Description:

We are looking for a Mac Device Administrator / Desktop Support Engineer with strong experience managing and supporting macOS and Windows devices in an enterprise environment. The ideal candidate will be responsible for device administration MDM security compliance troubleshooting deployment and end-user support.

Key Responsibilities:

• Administer and manage macOS and Windows devices using MDM platforms such as Jamf Pro Microsoft Intune or Kandji.
• Deploy configure patch upgrade and maintain operating systems and applications.
• Manage Apple Business Manager and enterprise Mac device enrollment.
• Implement and maintain security policies including FileVault malware protection OS compliance and device security.
• Provide Tier 2/3 desktop support for Mac and Windows hardware software OS and application issues.
• Troubleshoot laptops desktops user accounts printers scanners AV equipment and other peripherals.
• Perform workstation imaging configuration setup and deployment for new hires and replacement devices.
• Automate device management and administrative tasks using Bash/Zsh or other scripting.
• Manage device inventory licensing asset lifecycle and software deployments.
• Collaborate with IT Security Service Desk Infrastructure and other IT teams to resolve technical issues.
• Maintain technical documentation standards procedures and troubleshooting guides.

Required Skills:

• 8-10 years of experience in Mac/macOS and Windows administration or enterprise desktop support.
• Strong knowledge of macOS architecture administration security and troubleshooting.
• Hands-on experience with MDM solutions such as Jamf Pro Intune or Kandji.
• Experience with Apple Business Manager and enterprise Mac management.
• Strong Bash/Zsh or shell scripting skills.
• Knowledge of networking fundamentals and identity/access management.
• Experience with device deployment patching imaging and endpoint management.
• Strong troubleshooting and end-user support skills.
• Excellent communication and technical documentation skills.

Preferred Skills:

• Jamf certification or Apple Certified IT Professional certification.
• Experience integrating macOS with Microsoft Entra ID SailPoint or other Identity Providers.
• Knowledge of SOC 2 NIST PCI DSS or ISO 27001 compliance frameworks.
• Experience supporting mixed macOS and Windows environments.
• Experience with automated release management Master Data Management (MDM) and firewall/security management.