Lyrics Program Manager, AIML & Tooling

nThe people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries! Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found Musics Lyrics Operations is responsible for the lyrics experience available to millions of Apple Music subscribers worldwide. Our team owns the quality and coverage of lyrics content across Apple Musics global catalog ensuring that every lyric displayed is accurate timely and complete. We continuously push for innovation always with the goal of delivering a world-class experience for Apple Music listeners everywhere.n

We are looking for an experienced Program Manager to own end-to-end delivery of Machine Learning and Tooling initiatives across a global cross-functional organization. nnIn this position youll work with Engineering Operations and international teams to manage the end-to-end workflows and systems that power lyrics delivery driving efficiency and operational excellence across a complex network of content partners and internal program spans tooling platforms operational workflows and AIML initiatives. You will own complex and ambiguous projects from inception through delivery defining scope driving alignment managing risk and ensuring perfect execution within will serve as the global DRI for initiatives that touch international teams and regional operations making sure partners in every time zone are included early and heard clearly. nnStrong communication is non-negotiable. You must be able to synthesize complexity into clarity tailor your message to the audience requiring you to effectively translate business requirements into clear functional and technical specifications for engineering teams and vice will also be expected to look beyond your assigned portfolio. The best PMs on this team identify process gaps and propose improvements that make the whole team better.n

Own end-to-end project management for ML and tooling initiatives defining scope objectives timelines and success metrics and driving delivery from planning through follow-throughnnServe as global DRI for initiatives impacting APAC EMEIA and international partners ensuring regional teams are included early and aligned throughoutnnBridge Engineering and Operations: translate technical constraints for business partners and operational needs for engineering teamsnnProactively identify assess and mitigate program risks developing contingency plans to ensure project successnnLead project reviews leadership presentations and status communications; maintain dashboards reports and documentation that keep stakeholders informed and decisions grounded in datan

5 years as a Product Manager or AIML Program Manager in the music/media industrynDemonstrated ability to own projects end-to-end from ambiguous problem through structured deliverynExcellent written and verbal communication skills with the ability to tailor message to different audiencesnAbility to work independently drive clarity in ambiguous spaces and manage complex cross-functional analytical thinking and structured problem-solving skillsnPassion for music and deep appreciation for Apples design and user experience principlesnComfortable working in technical environments alongside engineering and data teamsnDirect experience handling sensitive and confidential information with integrity and discretionnAbility to be onsite; this role is an in-person onsite positionnAvailable to work some nights and weekends as needednUp to 5% travel required; both domestic and internationalnnn

Demonstrated experience shipping ML-powered consumer features at scalenExperience preparing and delivering executive-level reviews and leadership communicationsnSelf-starting self-motivated and self-sufficient; thrives with minimal direction in high-ambiguity environmentsnThrives in highly collaborative projects effective at building consensus handles decisions with ease and has the ability to navigate ambiguity