Luxury Service Manager

SERVICE MANAGER LUXURY BRANDS
Reliable Lexus BMW of Springfield & Audi Springfield
Reliable Superstore Springfield Missouri

We are looking for a proven dealership Service Manager who understands that in a luxury automotive environment the customer experience is everything.
Every phone call. Every text. Every email. Every conversation. Every service visit.
Every customer touch point must deliver a luxury experience.
You will lead a high-performance service department with a relentless focus on customer satisfaction communication accountability productivity and profitability.

THE EXPECTATION
Your mission is straightforward:
Deliver an exceptional luxury customer experience while building a highly accountable profitable service operation.
You will lead and develop our Service Advisors and Technicians establish clear expectations measure performance coach your team and hold people accountable for results.
We expect our Service Manager to be highly visible hands-on and engaged with both customers and employees.

CUSTOMER EXPERIENCE
Luxury customers expect moreand we expect our team to deliver more.
You will set and enforce the standard for:
Detailed timely and proactive customer communication
Professional communication by phone text email and face-to-face
Clear explanations and consistent updates throughout the repair process
Immediate ownership of customer concerns
Exceptional vehicle delivery and follow-up
Customer retention and long-term relationship building

Our customers should never have to chase us for an update.
We dont wait for a CSI survey to discover whether we delivered a great experience. We build that experience into every interaction.

LEADERSHIP & ACCOUNTABILITY
You must have proven experience managing a dealership service team and know how to get results from both Service Advisors and Technicians.
You will be responsible for:
Setting clear performance expectations
Driving accountability and productivity
Coaching and developing employees
Addressing performance issues quickly
Building a culture of urgency professionalism and teamwork
Consistently achieving strong CSI and customer retention
Improving department production and profitability

Accountability is not optional. Results matter.
Corporate manufacturer and dealership policies and procedures must be followedevery time.

Previous Dealership Service Manager experience is required.
We are looking for a leader with a proven track record of:
Managing Service Advisors and Technicians
Delivering strong CSI results
Driving profitable service operations
Handling demanding customers professionally
Leading with urgency professionalism and accountability
You must understand that luxury service is not about the logo on the building. Its about how the customer is treated every time they interact with us.

LEAD THE STANDARD.
If you are a high-energy results-driven dealership Service Manager who knows how to lead people deliver a luxury customer experience drive CSI and build a profitable service department we want to talk to you.
Join Reliable Lexus BMW of Springfield & Audi Springfield and lead a team representing some of the worlds most recognized luxury automotive brands.
Luxury service isnt a slogan. Its our standard.
Apply today.