Loss Prevention Attendant

Who We Are

Based in San Antonio Texas Zachry Hotels is a proven leader in the developmentmanagementand ownership of hospitality assets. At Zachry Hotels we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management operation and development. We take care of our clients businesspartnersand each other as family within a culture of service and accountability where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More ThanAJob

Position Overview

The Loss Prevention Officeris responsible formaintainingthe safety and security of hotel guests team members and property. This role provides a visible security presence monitors hotel activity responds to incidents and emergencies and enforces hotel safety and security policies. The Loss Prevention Officer plays a critical role in protecting assets and ensuring a safe welcoming environment within a full-service hotel.

WhatYoullDo

Safety & Security Operations

• Patrol hotel property including guest rooms public areas and back-of-house spaces to ensure safety and security.
• Monitorentrances exits and access points to prevent unauthorized entry.
• Enforce hotel safety security and loss prevention policies and procedures.
• Maintaina visible presence to deter theft vandalism and unsafe behavior.

Incident Response & Reporting

• Respond promptly to incidents including disturbances accidents thefts and emergencies.
• Provide assistanceduring medical situations evacuations and fire alarms.
• Document incidents accurately and prepare detailed reports.
• Preserve evidence and follow proper procedures during investigations.

Guest & Team Member Assistance

• Assistguests and team members in a professional calm and courteous manner.
• Address safety or security concerns promptly and escalate issues as needed.
• Support VIP guestsspecial events and high-traffic periods.
• Provide directions and basicassistanceasrequested.

Monitoring & Surveillance

• MonitorCCTV systems and security alarms as assigned.
• Conduct routine inspections toidentifyhazards suspicious activity or policy violations.
• Report maintenance or safety concerns to theappropriate department.
• Support key control and access log procedures.

Compliance & Risk Management

• Follow all company policies safety procedures and emergency response protocols.
• Assistwith fire life safety procedures and emergency drills.
• Support audits inspections and loss prevention initiatives.
• Maintainconfidentiality of sensitive information.

Additional Responsibilities

1. Participate in training sessions and department meetings.
2. Assistwith crowd control and traffic management during peak periods.
3. Perform other duties as assigned to support hotel operations.
4. Maintain reliable and consistent attendance as an essential function of the job.
5. Assist with Lost & Found procedures.

WhatYoullBring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previoussecurity or loss prevention experience preferred.
• Experience in hospitality hotel or service-oriented environments preferred.
• Training in emergency response or safety procedures preferred.

Required Skills and Abilities

• Strong observation judgment and decision-making skills.
• Ability to remain calm and professional in emergency situations.
• Strong written and verbal communication skills.
• Ability to patrol on foot and stand for extended periods.
• Ability to write clear andaccuratereports.
• Basic computer skills for reporting and documentation.

Other Qualifications

• Ability to work flexible schedules including nights weekends and holidays.
• Professional appearance and adherence to grooming standards.
• Strong commitment to safety integrity and guest service.

Certifications:

• CPR Certificationrequired.

Zachry Hotels offers anindustry leadingbenefits package for our employees and their families.

• Medical Dental Vision and Life Insurance
• 401K Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employeeassistanceprogram
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry including unsolicited resumes sent to a Zachry mailing address or email address directly to Zachry employees or to Zachrys resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency hassubmittedan unsolicited resume to have been referred by theAgencyfree of any charges or fees. Agencies must obtain advance written approval from Zachrys recruiting function tosubmitresumes and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachrys Human Resources Representative or his/her designee. No other Zachry employeeis authorized tobind Zachry to any agreementregardingplacement of candidates byAgency.

Required Experience:

IC