Loading Dock Concierge
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Job Summary
Loading Dock Concierge
Company: Stratton Amenities
Location: Seattle WA
About Stratton Amenities
Stratton Amenities is a hospitality services company providing concierge front desk and building support programs to Class A commercial and residential properties throughout the United States. Our focus is creating safe professional and welcoming experiences for tenants guests visitors vendors and clients.
Position Summary
The Loading Dock Concierge is responsible for managing loading dock activity vendor and delivery access vehicle flow dock safety and visitor coordination in a professional Class A property environment. This role requires strong attention to detail clear communication situational awareness and a hospitality-focused approach when interacting with delivery personnel vendors tenants and property teams.
Responsibilities
- Monitor loading dock activity and ensure safe organized dock operations.
- Greet and screen delivery personnel vendors contractors and authorized visitors.
- Verify access authorization and follow all sign-in and visitor management procedures.
- Direct delivery vehicles into approved loading dock areas.
- Assist with vehicle flow pedestrian awareness and dock traffic coordination.
- Ensure loading dock doors gates and access points remain secure.
- Prevent unauthorized parking idling or vehicle congestion near the loading dock.
- Redirect deliveries to the appropriate dock freight elevator or approved delivery location.
- Document delivery activity entry and exit times vendor information and incidents.
- Report unsafe conditions suspicious activity maintenance issues and building concerns.
- Communicate professionally with tenants property management vendors and building teams.
- Follow all property procedures emergency protocols post orders and company standards.
- Maintain a professional appearance and adhere to company uniform requirements.
Qualifications
- High school diploma or equivalent.
- Prior experience in hospitality concierge loading dock operations security logistics customer service or building operations preferred.
- Strong communication and customer service skills.
- Ability to remain alert professional and composed throughout the shift.
- Comfortable using phones radios tablets computers visitor management systems and basic reporting tools.
- Strong attention to detail and ability to follow procedures consistently.
- Ability to work independently and communicate issues promptly.
Preferred Experience
- Loading dock operations
- Commercial building operations
- Concierge or front desk services
- Vendor or delivery management
- Security access control or visitor management
- Hospitality or customer service
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to work in and around loading dock areas.
- Ability to lift to 25 pounds occasionally.
- Ability to work near vehicle traffic delivery activity and building service areas.
Benefits
- Health dental and vision insurance
- Paid time off
- Paid training
- Opportunities for advancement
- Professional and supportive work environment
Compensation
$23.00 - $24.00 per hour
Required Skills:
Customer service and hospitality excellence Front desk operations and concierge services Professional verbal and written communication Guest relations and problem resolution Time management and multitasking Attention to detail and accuracy Professional phone etiquette Package management and logging Confidentiality and discretion Calm decision-making under pressure
Required Education:
High school diploma or equivalent requiredAdditional coursework or training in hospitality or customer service preferred
About Company
Stratton Amenities: The leading Concierge Service Company. Providing immaculate Residential and Corporate Concierge Services 1-866-489-9919
