Live Messaging Agent

• Provide real-time support to clients and internal staff through live messaging platforms.
• Respond promptly to inquiries and provide accurate information or escalate issues as needed.
• Maintain a positive and professional attitude while interacting with clients and colleagues.
• Document all communication and follow up on any outstanding issues.
• Collaborate with other team members to ensure consistent messaging and customer service standards.

• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency in using live messaging platforms and customer service software.

• Minimum of 1-2 years of experience in a customer service or client support role.
• Experience working in a legal or professional services environment is a plus.

Salary: To be determined based on experience

Benefits: Health insurance retirement plan paid time off professional development opportunities