Live Chat Representative

Job Overview

Oyster Hr Inc is seeking a dedicated and articulate Live Chat Representative to join our dynamic customer support this Full-Time role you will be the first point of contact for our customers providing exceptional service and resolving enquiries through our digital channels. We are looking for a proactive problem-solver with outstanding communication skills who is passionate about delivering a first-class customer experience. This position is based in North Carrollton Mississippi United States.

Responsibilities

• Engage with customers in a timely professional and friendly manner via live chat.
• Provide accurate valid and complete information by using the right methods and tools.
• Identify and assess customers needs to achieve satisfaction and build sustainable relationships of trust.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Maintain detailed records of customer interactions process customer accounts and file documents.
• Follow communication procedures guidelines and policies.
• Collaborate with other team members and departments to optimise the customer experience.
• Gather customer feedback and share it with relevant teams to improve our products and services.

Qualifications

• Proven experience in a customer support role preferably with live chat or digital communication.
• Exceptional written communication and interpersonal skills with a strong command of the English language.
• Excellent typing speed and accuracy with the ability to manage multiple conversations simultaneously.
• A patient empathetic and customer-oriented approach.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using help desk software and CRM systems.
• The ability to work independently and as an effective member of a team.
• A high school diploma or equivalent is required.

Benefits

At Oyster Hr Inc we value our employees and are committed to providing a supportive and rewarding work environment. We offer a competitive package that includes:

• A competitive hourly wage of $28 - $32 USD per hour.
• Comprehensive health and wellness benefits.
• Generous paid time off and holiday entitlement.
• Opportunities for continuous professional development and career progression.
• A positive inclusive and collaborative company culture.
• Access to the latest technology and tools to help you succeed in your role.