Live Chat Operator

Live Chat Operator

Company: The Law Offices of Richard Franzblau LLC
Location: Orlando Florida United States
Employment Type: Full-Time
Salary: $25.00 - $40.00 USD per hour

Job Overview

The Law Offices of Richard Franzblau LLC an established Orlando-based law firm with over 20 years of experience is seeking a professional and articulate Live Chat Operator to join our team. We provide personalised efficient and practical legal solutions to businesses entrepreneurs and individuals. This role is crucial in creating a positive first impression serving as the first point of contact for our online visitors. The ideal candidate will be a skilled communicator dedicated to providing exceptional service answering initial enquiries and connecting potential clients with our legal experts. This is a fantastic opportunity for a customer-focused individual to contribute to a respected firm that specialises in business real estate and estate planning law.

Responsibilities

Engage proactively and professionally with visitors on our website via the live chat platform.
Provide accurate basic information about our firms legal services and practice areas.
Skilfully handle initial client enquiries demonstrating empathy and a professional demeanour.
Gather essential information from potential clients to understand their needs and qualify leads for our legal team.
Schedule initial consultations and appointments between prospective clients and our attorneys.
Manage multiple chat conversations simultaneously without compromising on the quality of service.
Escalate complex legal questions to the appropriate legal staff in a timely manner.
Maintain a high level of confidentiality and discretion at all times respecting the sensitive nature of legal matters.
Keep detailed and accurate records of all chat interactions for quality assurance.

Qualifications

Proven experience in a customer service client support or live chat operator role.
Exceptional written communication skills with a strong command of English grammar spelling and punctuation.
Excellent typing speed and a high degree of accuracy.
The ability to work independently and manage time effectively while handling multiple tasks.
Strong interpersonal skills with a professional courteous and empathetic communication style.
A high degree of integrity and a solid understanding of the importance of client confidentiality.
Proficiency with standard office software and an ability to learn new platforms quickly.
Previous experience in a legal or professional services environment is highly desirable but not essential.
Familiarity with CRM systems and live chat software is an advantage.