Licensed Sales Agent 1 1 1
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Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Role Purpose
As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information enrollment assistance benefit breakdown billing review and cross selling various ancillary products.ÃÂ
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Do
- Take inbound calls & make outbound calls to warm/hot leads.ÃÂ
- Have interactive conversations with prospective and existing customers to showcase your active listening skillsÃÂ
- Effectively create customer need by conducting various probing techniques.ÃÂ
- Accurately describe benefits and features for all available product lines.ÃÂ
- Follow documented processes and guidelines.ÃÂ
- Document systems properly to ensure accurate tracking and accountability.ÃÂ
- Achieve all sales and call center goals.ÃÂ
ÃÂQualifications
- HS Diploma or GED required.ÃÂ
- Valid insurance license with health component.ÃÂ
- Current continuing education requirements for license must be metÃÂ
- Knowledge of successful selling techniques.ÃÂ
- Excellent oral and written communication skills.ÃÂ
- Outstanding customer service skillsÃÂ
- Must have an enthusiastic flexible and assertive personality.ÃÂ
- Experience in a call center.ÃÂ
- Ability to sit for long periods of time.ÃÂ
- PC literate. Knowledge of Microsoft Office Suite Products is a plusÃÂ
- Must be comfortable in a competitive goals driven sales environment.ÃÂ
- Must demonstrate multi-tasking and critical thinking skills regularly.ÃÂ
- Passion for helping people and developing strong sales relationshipsÃÂ
- Conduct yourself in a professional manner at all timesÃÂ
- Good attendance is a must.ÃÂ
- Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.ÃÂ
- Ability & flexibility to troubleshoot any connectivity issues with your local ISPÃÂ
- A private home workspace where customer information can remain secureÃÂ
ÃÂ
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback |
| 2 | Self- Management | Productivity efficiency absenteeism Training Hours No of technical training completed |
Expected annual range is from $33000.00 to$76000.00 and expected hourly pay for this role is $27/ on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options
Reinvent your are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Applications from people with disabilities are explicitly welcome.
Required Experience:
Unclear Seniority
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
