Licensed Clinical Program Manager

POSITION SUMMARY:

Under the direction of the Senior Director of the Clinical and Wellness Division the Licensed Clinical Program Manager will oversee Counseling and Mental Health Services. The Licensed Clinical Program Manager will promote Catholic Charities mission and values and build effective relationships inside and outside the organization that inspire others to action.

BEHAVIORAL HEALTH PROGRAMS IINCLUDE:

Supportive Therapeutic Options Program (STOP)

School-Based Outpatient Program (SBOP)

Older Adult and Adult Outpatient Program

Nurturing Families-Child-Parent Psychotherapy (CPP)

Pathway Forward- CBT-focused services for adults on probation

Community Health Workers (CHW)

Enhanced Care Management

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervision/Program Development

• Assume overall responsibility for day-to-day supervision of the mental health counseling services for adults and children to ensure quality service delivery.
• Conduct weekly individual/triad and group supervision of staff clinicians graduate interns and case managers as required by the BBS (Board of Behavior Services) or another licensure board.
• Assess and direct continuous quality assurance/improvement to ensure quality and effectiveness of service delivery including quality planning and strategies compliance and corrective-action management experiences.
• Review and approve case assessments and clinical & service notes and collaborate on treatment planning with direct service staff volunteers interns and trainees to determine the most appropriate interventions and treatment modalities.
• Oversee and ensure timely data entry so the Data Analyst can collect accurate statistics.
• Active communication and collaboration with the Senior Director of the Clinical and Wellness Division and other department managers to ensure effective inter-departmental workflow strategies.
• Review and monitor program staffs Commission on Accreditation of Rehabilitation Facilities (CARF) and other county training requirements.
• Recruit train supervise and evaluate staff/interns/volunteers to ensure the success sustainability resourcefulness and ongoing development of program services support healing methods and evidence-based practices to increase clients social and emotional well-being.
• Participate in annual staff performance evaluations and goal-setting assess staff needs and schedule training accordingly.
• Evaluate and enhance the referral screening and intake process between programs and optimize referral relationships with partner agencies.
• Provide strong leadership and people management that reflects Catholic Charities values including mutual respect compassion and integrity.
• Ensures that all program contract requirements are met and maintain regular contact with the county contract monitors.
• Attend all collaborative county/city and other program meetings.
• Review approve and sign care plans for Community Health Workers.
• May carry a small caseload and provide a minimum of 4 hours of billable services.
• Coordinate Services with the Adult/Child psychiatrist team members primary care and specialist physicians legal representatives/guardians County Department of Behavioral Health-(Mental Health and Drug and Alcohol) staff and other community services/organizations to ensure clients access to services and the quality of service delivery system.
• Provide clinical support and approve care plans for Community Health Workers and Enhanced Care Management Programs.
• In collaboration with the Senior Director of Clinical Services develop and implement new supportive programming.
• Participate in the Manager on Duty rotation.
• Other duties as assigned.

Administrative/Quality Assurance

• Assist the Quality Assurance staff in program evaluation and upkeep of records and database functionality to support programs.
• Maintain update and establish documentation requirements in collaboration with the Data Systems Coordinator.
• Collect accurate program statistics and ensure timely submission of contract reports in partnership with the senior director of the clinical and wellness division.
• Consistently review and update training materials and division protocols aligned with strategic planning program development and evaluation.
• Stay abreast of developments and trends in child development and school readiness case planning and therapeutic interventions for trauma impacts on older adults and adults children and families.

Operational/Coordination

• Coordinate effectively with the Senior Director of Clinical Services communicate effectively with community partners and respond to client concerns regarding service delivery.
• In partnership with the Senior Director of the Clinical and Wellness Division develop and maintain effective working relationships with university internship programs schools community organizations and other local agencies we partner with.
• Assist in monitoring the departments operating budgets in collaboration with the Senior Director of the Clinical and Wellness Division.
• Provide leadership as appropriate to contribute to the agencys operation and growth in collaboration with the divisions Leadership team.
• Attend supervision departmental and agency staff meetings and participate in training as assigned.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• California licensure as MFT LCSW LPCC or Psychologist is required for at least two years.
• A minimum of two years of management and clinical supervision experience in a non-profit or social service setting including experience with program development.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Strong understanding of trauma-focused interventions and trauma-informed practices.
• Bilingual desired preferably in English and Spanish.
• Excellent written and verbal communication skills in English; strong analytical and problem-solving skills; demonstrated ability to foster consensus and teamwork; strong organizational skills (ability to prioritize manage multiple projects and meet deadlines).
• Demonstrated understanding of oppression and social injustice issues as they impact Catholic Charities primary service area communities commitment to cultural competence and ability to manage and promote healthy interpersonal relationships in a multicultural workplace.
• Familiarity with community-based services in Santa Clara County preferred.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

• Ability to travel/drive within Santa Clara County; willing to go to clients or community agencies as necessary through own vehicle or public transport.
• Availability to work flexible hours e.g. evening until 7:00 pm and Saturdays.

OTHER QUALIFICATIONS:

• Criminal background check via Livescan fingerprint.
• Must have TB test performed and submit results.
• Automobile valid drivers license and auto insurance per agency policy; or access to reliable transportation to meet with clients if necessary

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m
• This is a full-time exempt position. Availability to work flexible hours may be needed based on client services (i.e. working evenings until 7:00 pm and/or working weekends).

MANDATED REPORTER STATUS

This position requires you to work with children and your profession qualifies you as mandated reporters of child abuse or neglect which is found in California Penal Code Section 11165.7. You are required to report suspected cases of abuse and neglect pursuant to California Penal Code Section 11166.5.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agencys operations responsibilities may be modified at any time.

Catholic Charities is a non-profit non-discriminatory service organization and employer. We do not discriminate on the basis of race color national origin religion sex age sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

Required Experience:

Manager