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Library Circulation Services Representative Bilingual

MPL

Job Location:

Milwaukee, WI - USA

Monthly Salary: Not provided by the employer

Posted: 22 August 2026 (16 hours ago)

Application Deadline: 19 November 2026

Vacancies: 1 Vacancy

Job Summary

Introduction

Library Circulation Services Representative are required towork a full day on Sundays from 8:30 a.m. to 5:00 p.m.

The Milwaukee Public Library (MPL) is committed to providingthe highest quality of service to internal and external meetingthis commitment employees are knowledgeable competent dependable andcourteous in performing their job responsibilities and they work cooperativelyas part of a team.

The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about being part of an inclusive team of public servants pleaseconsider the following opportunity.

The Library Circulation Services Representative- Bilingualis currently looking to fill a full-time vacancy. The eligible list createdfrom this position could be used to fill additional vacancies.

Purpose

The Library Circulation Service Representative- Bilingualperforms a variety of duties related to circulating physical library materialsand providing patron services.

The Library Circulation Services Representative-Bilingualprovides translation and interpretation services in Spanish and English.

Essential Functions

Customer Service

Serve the public via in-person and telephone customer service in both English and Spanish.
Assist patrons with checking out library materials processing fine payments and refunds; resolve related disputes.
Maintain circulation and reference interaction statistics.
De-escalate challenging patron interactions within scope and escalate up to supervisors managers and security staff as appropriate.
Answer directional and general informational inquiries regarding library and community services and events.
Answer the telephone and transfer calls to appropriate staff members.
Assist the public with resources including self-checkout pick-up of holds e-commerce photocopiers printers PCs and CountyCat.
Assist the public with library account registration renewal and ongoing management of patron accounts.
Provide language interpretation and translation for patrons who speak Spanish.

Materials Processing and Presentation

Check in verify sort and shelve returned room use and newly received materials.
Troubleshoot Radio Frequency Identification (RFID) tag issues.
Route materials for evaluation by collection management staff.
Ensure shelves are in proper order shift and straighten collections.
Process materials to and from delivery.
Search for and retrieve materials to fill hold requests as assigned by collection management staff.

Systems Support

Assist with a variety of administrative tasks such as opening and closing procedures processing supplies sorting mail and handling cash
Assist in the training of other personnel.
Must work Sundays from 8:30 a.m. to 5:00 p.m.

We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

Conditions of Employment

Must work Sundays from 8:30 a.m. to 5:00 p.m.
Work within the hours of the Milwaukee Public Library system. Branch Libraries are open Monday and Tuesday from 12:00 p.m. to 8:00 p.m. Wednesday through Friday from 10:00 a.m. to 6:00 p.m. Saturday from 9:00 a.m. to 5:00 p.m. and Sunday from 10:00 a.m. to 5:00 p.m.
Supply emergency help at other MPL libraries as requested.
Lift and move items weighing up to 50 pounds; push and pull wheeled conveyances weighing up to 100 pounds.
Work in small spaces in dusty work conditions and around noisy equipment at times.
Adhere to the MPL dress code policy.

Minimum Requirements

years of experience performing customer serviceor paraprofessional functions closely related to the essential functions listedabove.

2. Bilingual in Spanish and English including the abilityto provide both translation and interpretation.

Equivalent combinations of education and experience may beconsidered. For example an associate degree in a related field such asbusiness information technology or liberal arts from an accredited collegemay be considered equivalent.

NOTICE: Please do not attach your academic transcripts toyour employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.

Knowledge Skills Abilities & Other Characteristics

Technical

Ability to read and understand work-related documents in English such as policies and procedures books and periodicals.
Ability to follow instructions and library policies.
Ability to precisely sort information alphabetically and numerically.
Knowledge of cash and credit card handling practices.
Knowledge of basic mathematics to assist in performing monetary transactions and compiling reports.
Ability to analyze and troubleshoot circulation issues for patrons.
Data entry skills and basic proficiency with Microsoft Word and Excel email and the Internet.
Ability to maintain accurate records.

Communication Interpersonal and Customer Service

Ability to work effectively and respectfully with supervisors coworkers and library users of various cultural educational and economic backgrounds ages and literacy levels.
Written communication skills to effectively document information on patron accounts.
Verbal communication skills to effectively assist library patrons and positively represent the library.
Ability to work well both independently and as a contributing team member.

Organizational and Professionalism

Ability to plan organize and prioritize workload to meet deadlines.
Ability to be prompt reliable and maintain a good attendance record
Ability to exercise discretion use good judgment and maintain patron confidentiality.
Ability to perform paraprofessional work accurately and rapidly.
Problem-solving skills to be able to evaluate and make decisions to resolve problems effectively.
Honesty integrity and the ability to safeguard library materials and equipment.

Bilingual Communication

Verbal communication skills to effectively respond to questions and concerns received from the public in Spanish and in English.
Written communication skills in both English and Spanish including the ability to accurately record information and prepare correspondence.
Ability to translate and interpret both Spanish and English accurately and efficiently.
Ability to interview witnesses in Spanish and in English and accurately and concisely document interviews.
Ability to read understand and process work-related documents such as correspondence forms and reports in both English and Spanish.

Current Salary

The current wage rate (Pay Range 5AN) is$40826 annuallyand the current resident incentive rate for City of Milwaukee residents is$42459annually.

Any employee who holds a position designated as bilingual inthe Positions Ordinance shall be paid an additional $2.00 per hour.

BENEFITS

The City of Milwaukee provides a comprehensive benefitprogram which includes: