Level 2 Desktop Technician Sumter, SC

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Job Description:
At CompucomStaffing youre more than just a number. Our employee relationship managers support you throughout your engagement providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Sumter SC and provide end-user support. The technician will serve as the primary local technical resource supporting end users desktop systems mobile devices manufacturing-connected technology printers scanners and site infrastructure initiatives.

Duties and Responsibilities:

End User Support:

• Provide onsite deskside support for hardware software and connectivity issues affecting desktops laptops workstations and mobile devices.
• Troubleshoot and resolve Windows operating system application and peripheral device issues.
• Deliver Microsoft 365 and business productivity application support.
• Assist end users with account access device setup and day-to-day technical support needs.
• Provide VIP and executive-level technical support as required.

Device Deployment & Lifecycle Management:

• Image configure deploy and replace desktops laptops tablets and mobile devices.
• Perform hardware upgrades break/fix repairs and warranty coordination activities.
• Execute device refreshes migrations and asset lifecycle management processes.
• Maintain accurate asset inventory records and tracking documentation.
• Support device patching compliance and security requirements in accordance with customer standards.

Site Technology Support:

• Support printers label printers handheld scanners RF devices and other workplace technology.
• Troubleshoot manufacturing and operational endpoint devices as well as site-specific technologies.
• Assist with laboratory systems virtual machine environments and operational technology (OT) systems as directed.
• Set up maintain and support conference rooms audio/visual equipment and collaboration technologies.

Infrastructure & Smart Hands Support:

• Provide onsite smart hands support for infrastructure and network teams.
• Assist with network hardware activities including switches wireless access points UPS systems and related equipment following established procedures.
• Support cabling rack installations and technology deployment projects.
• Participate in site moves adds changes and infrastructure upgrade initiatives.
• Coordinate with remote engineering and support teams during maintenance troubleshooting and project activities.

Service Delivery & Operational Excellence:

• Manage incidents service requests and work orders through ServiceNow or approved ticketing systems.
• Meet established service level agreements (SLAs) and maintain accurate ticket documentation.
• Communicate effectively with end users site leadership and cross-functional support teams.
• Identify recurring issues and recommend process improvement opportunities.
• Ensure compliance with customer security safety and operational policies and standards.