Learning Systems Engineer

Systems Admin/Programmer III

• Is responsible for ensuring the performance and reliability of multiple systems.
• May develop business continuity practices for LMS systems
• Provide engineering-level technical support for the Centers learning management system (LMS) environment with a focus on integration points automation complex configuration needs and operational reliability.
• Support the implementation and maintenance of integrations between the Centers learning systems and the broader technology ecosystem including the student information system LTI tools course authoring tools and data systems.
• Contribute to integration architecture decisions including evaluation of middleware point-to-point integration vendor-supported connections and off-the-shelf integration approaches.
• Coordinate with internal IT partners and external vendors to troubleshoot integrations evaluate technical feasibility and support implementation of learning technology systems.

• Develop scripts services and automations to streamline course operations content deployment user provisioning enrollment management and routine administrative tasks.
• Build robust well-instrumented automation that runs reliably in production environments with appropriate logging error handling monitoring documentation and recovery.
• Identify opportunities to replace manual processes with automated workflows prioritizing those with the highest impact on learner experience and team capacity.
• Support continuous improvement of technical workflows by identifying recurring system issues proposing scalable solutions and implementing sustainable fixes.

• Formulates and implements monitoring systems procedures and work plans.
• Configure and maintain LMS and system data exports technical reports and integration mechanisms that enable downstream analysis by data program product and research teams.
• Partner with the data team to ensure clean reliable learner engagement progress and outcome data flows from learning systems into reporting infrastructure.
• Support learning analytics integrations as needed to support program evaluation continuous improvement and strategic decision making.

• May perform basic data maintenance.
• Follow the UF the Center and applicable education data privacy and security requirements when supporting integrations automations authentication workflows and data transfers.
• Apply appropriate access controls credential management practices and documentation standards when working with systems and data.
• Collaborate with relevant teams to support responsible data use and protect learner information.

• Is responsible for the preparation and modification of technical and capacity documentation.
• Create and maintain clear documentation for system configurations integrations automations data flows troubleshooting steps and recurring technical processes.
• Develop runbooks checklists and process guides that help team members operate systems reliably and onboard new staff efficiently.
• Translate technical concepts system limitations and troubleshooting findings for non-technical stakeholders.
• Contribute to technology planning system improvement discussions and cross-functional conversations about learning technology operations.

$82000-$95000

Bachelors degree in an appropriate area and two years of relevant experience; or a high school diploma or equivalent and six years of experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

• Bachelors degree in Computer Science Information Systems Educational Technology or a closely related technical field.
• 5 years of professional experience in systems administration technical analysis application support systems integration workflow automation LMS support or related technology work.
• Experience supporting enterprise systems SaaS platforms LMS customer relationship management (CRM) system student information systems (SIS) business applications or other technology platforms
• Experience working with APIs data imports/exports system configuration reporting tools or workflow automation.
• Experience with scripting reporting or automation tools such as Python JavaScript SQL Power Automate or comparable tools.
• Strong troubleshooting skills with the ability to diagnose and resolve issues across systems configurations user workflows integrations and data flows.
• Ability to manage competing priorities work independently on assigned tasks and collaborate effectively with technical and non-technical staff.
• Strong documentation skills including the ability to create technical notes runbooks process documentation and user-facing explanations.
• Excellent written and verbal communication skills including the ability to explain technical concepts to non-specialist audiences.
• Experience supporting or administering D2L Brightspace or another LMS.
• Experience with LMS APIs such as D2L Valence Canvas API or comparable systems.
• Experience supporting integrations between an LMS with an SIS CRM or other enterprise systems.
• Familiarity with authentication authorization or interoperability standards such as SAML OAuth LTI xAPI or Caliper.
• Experience working with vendors IT partners or cross-functional implementation teams to support technology projects.
• Familiarity with education data privacy secure data transfer access control or compliance requirements in educational or enterprise environments.

This position is time limited and soft funded.

In order to be considered you must upload your cover letter and resume.

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.