Learning Operations Manager

Job Description:

Chewy is looking for aLearning Operations Managerto join our Learning Team! The ideal candidate...

Whatyoulldo:

• Lead and support ongoing development provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers

• Identifyneeds or gaps in learning process and in consultation with Operations Teams

• Design training and development programs based on the organizational needs in consultation with Regional Learning Manager

• Recruit andobserveteam of on the floor trainers for process training

• We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed

• Facilitate courses or learning sessions with all process job roles and with Leadership as needed

• Coordinate all training conducted across shifts and areas

• Maintain daily communication with Operations HR Recruiting and other teams

• Maintain knowledge of operation processes for ongoing assessment of the training process

• Fulfilladditionalresponsibilities as assigned

Whatyoullneed:

• BABSor equivalent experience

• 4 years of successful training experience and validatedproficiencyin delivering and crafting training

• 2-4 years guiding a team within a training/learningHRor similar function

• 2-4 year in Operations or process improvement role

• Proficiencyin computer usage email MS Office (Word PowerPoint and Excel Outlook)

• Understanding of fulfillment/distribution center/warehouse processes and flow

• Well-developed observational and analytical skills

• Effective verbal and written communications skills

• Able to work flexible schedules / shifts as needed for7 dayoperation

• Validated skills for planning daily/weekly tasks and adapting to contending demands

• Strong skills developing relationships across all levels and functions

• Must be willing to travel

Bonus:

• Instructional design using ADDIE TWI model or similar

• Facilitation and presentation skills

• Ability to work in afast-paceddistribution environment

• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction

• Detail oriented andaccuratewith the ability to focus attention on details

• Ability to prioritize lead and complete projects with tight deadlines

• Familiarity with process improvement methodologies such as LEAN or Six Sigma

Does this sound like you If so we would love to hear from you!

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

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