Learning Operations Enablement Manager

JOB RESPONSIBILITIES

People Leadership & Team Development

• Lead coach develop and provide oversight for a team of Talent Operations professionals responsible for centralized operational talent processes services and systems.

• Set priorities manage capacity assign workmonitorperformance and supporttimelydelivery of teamobjectivesand service commitments.

• Provide ongoing feedback training onboarding support performance coaching and development guidance to strengthen team capability and operational maturity.

• Promote accountability collaboration inclusion knowledge sharing and a high-quality service mindset across the team.

• Exercise judgment and take responsibility for decisions and actions in overseeing team operations escalations and service outcomes.

• Share insights lessons learned and best practices to enhance team effectiveness and consistency.

Operational Leadership & Service Delivery

• Manage centralized repeatable and scalable Talent Operations processes transactions cases and service delivery activities across assigned business areas.

• Oversee operational execution to ensure activities are completed accurately consistently efficiently and in compliance with firm policies procedures service standards and regulatory expectations.

• Act as an escalation point for complex operational issues stakeholder concerns policy interpretation process exceptions and service disruptions.

• Research resolve and respond to complex escalated matters using best practices precedent documentation andappropriate escalationto Talent Risk & Relations Legal or other partners as needed.

• Maintain strong operational partnerships with Talent Operations teams Centers of Excellence business leaders vendors and technology partners to minimize risk and support service excellence.

• Identifyand develop solutions to address changing operational business needs whilemaintainingcompliance consistency equity andan employee-focused service experience.

Process Documentation & Operational Excellence

• Advise and collaborate on talent process creation modification documentation and maintenance to support continuous improvement and compliance with policy process and procedure.

• Develop progressive proactive and standardized processes and procedures that enable consistency equity efficiency and a strong stakeholder experience.

• Lead or oversee process reviews quality audits service improvement efforts knowledge management practices templates job aids and team documentation.

• Identifyprocess gaps control concerns data integrity issues recurring pain points and operational risks; develop recommendations and implementation plans.

• Drive adoption of new processes tools workflows technologies and service delivery models across Talent Operations.

• Build andmaintainoperational controls documentation and governance practices that support audit readiness and sustainable execution.

Project Program & System Leadership

• Develop and lead global enterprise system processes related to assigned Talent Operations services within Workday and associated systems.

• Collaborate cross-functionallywith Talent Operations teams Centers of Excellence Talent Technology vendors and business leaders to develop implement train and support critical processes and programs.

• Provide leadership forOperationsprocess development ongoing administration new program development quality audit reviews reporting and related operational implementation efforts.

• Partner with Talent Technology to research test resolve and communicate critical issues on Talent-related technology and software platforms.

• Identifysystem solutions process efficiencies automation opportunities and operational improvements that support scalability and business needs.

• Facilitate meetings document decisions communicate progress manage risks and dependencies and support successful execution of deliverables.

Data Reporting & Operational Analysis

• Ensure data integrity and quality for stakeholders by overseeing team practices controls reporting processes and issue resolution activities.

• Analyze operational metrics team performance stakeholder feedback audit findings quality review results and service data toidentifytrends risks and improvement opportunities.

• Developmaintain and communicate reports dashboards summaries and operational insights that support business decisions and continuous improvement.

• Translate operational data into actionable recommendations that improve service delivery quality compliance efficiency and stakeholder experience.

• Use data-driven insights to support workforce planning prioritization process optimization and operational strategy for assigned areas.

Stakeholder Consultation & Partnership

• Serve as a trusted operational leader and advisor to Talent Operations leaders Centers of Excellence HR Business Partners managers employees vendors technology teams and business stakeholders.

• Consult on operational processes service delivery models systems controls governance practices policy interpretation and exception handling.

• Build strong cross-functional relationships to understand business needs reduce operational risk and support successful outcomes.

• Communicate clearly with varied stakeholder audiences including status updates process guidance escalation outcomes training and change impacts.

• Represent Talent Operations in cross-functional initiatives operational planning discussions and continuous improvement activities asappropriate.

• Develop strong knowledge of departmentobjectives business units and overall business strategy to align operational solutions with organizational priorities.

Professional Judgment Risk & Compliance

• Exercise independent judgment while managing ambiguity competing priorities sensitive issues and operational risk.

• Make informed decisions withinscopeof authority and escalate high-risk sensitive or enterprise-impact matters appropriately whilemaintainingownership through resolution.

• Ensure team practices support compliance consistency equity proper documentation data integrity and internal control expectations.

• Support audits compliance reviews quality assurance activities risk mitigation efforts and remediation plans related to assigned processes and services.

• Demonstrate adaptability strategic orientation analytical thinking business acumen and a continuous improvement mindset.

• Serve as a role model for leadership accountability collaboration operational excellence confidentiality and professional conduct.

MinimumRequirements

• Bachelors degree in Human Resources Business Administration Learning and Development Communications or a related field or minimum of 6 years of equivalent experience in Human Resources or related operational functions.

• Minimum of 5 years of experience in HR-related roles usingan HRIS LMS Workday case management workflow reporting or other talent operations systems.

• Supervisory experience for a team of professionals including coaching developing prioritizing work and providing performance feedback.

• Experience leading operational processes projects programs quality reviews service delivery improvements or cross-functional initiatives.

• Demonstrated ability to analyze operational information evaluate riskidentifytrends and recommend business solutions.

• Strong written and verbal communication stakeholder management facilitation consultation and escalation management skills.

• Demonstrated ability to exercise independent judgment manage multiple priorities and lead effectively in a high-volumefast-paced and changing environment.

• Proficiencywith Microsoft Office applications and experience using HR talent learning recruiting workflow case management reporting or operational systems.

Preferred Requirements

• Experience with Workday learning management systems (LMS) learning technologies or other enterprise platforms supporting talent learning or workforce operations.

• Demonstrated experience in workflow management process improvement or project management within a complex cross-functional matrixed environment.

• Proven ability to apply design thinking principles toidentifyopportunities solve problems and create innovative solutions.

• Strong consultative skills with the ability to build relationships and communicate effectively across diverse stakeholder groups and leadership levels.

• Strategic mindset with strong analytical critical thinking and problem-solving capabilities including the ability to navigate ambiguity and drive clarity.

• Experience supporting operational transformation organizational change initiatives service delivery optimization process redesign or continuous improvement efforts.

• Experience developing and interpreting reports dashboards scorecards quality assurance materials operational metrics and executive-level summaries to support decision-making.

• Experiencefacilitatingtraining sessions stakeholder discussions workshops process reviews audit activities or operational planning engagements.

• Experience partnering with vendors technology providers third-party organizations or cross-functional implementation teams to achieve businessobjectives.

• Experienceoperatingwithin ashared services centralized operations global matrixed or multi-time-zone environment.

• Experience serving as a business partner or internal consultant translating business needs into scalable operationalmodels