Learning Management System (LMS) & Training Coordinator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Help Shape One of the Industrys Most Respected Customer Learning Programs

At Xylem we believe learning is more than training. It is how we help customers build expertise solve complex challenges and create better outcomes for the communities they serve.

We are seeking a highly organized customer-focused Learning Management Systems & Training Specialist to join the globally recognized Bell & Gossett Little Red Schoolhouse this role you will serve as the primary administrator of our Learning Management System while helping deliver exceptional customer education experiences that support professionals across the HVAC and hydronics industry.

If you enjoy leveraging learning technology improving the learner experience analyzing training data and collaborating with customers and instructors to deliver impactful educational programs this is an outstanding opportunity to make a meaningful impact.

Why This Role Is Different

Many LMS positions focus exclusively on system administration.

This role gives you the opportunity to influence the entire customer learning journey from enrollment and engagement through certification and completion. Youll combine LMS expertise with customer-centric program support to help deliver world-class learning experiences for customers partners and industry professionals.

This role follows a hybrid schedule of 3 days per week onsite.

What Youll Do

Learning Management System Administration (Approximately 75%)

As the primary LMS administrator you will:

• Serve as the subject matter expert and day-to-day administrator for the Absorb Learning Management System.
• Manage course catalogs learning paths certifications curricula enrollments and learner records.
• Maintain system integrity data accuracy user access and learner reporting.
• Troubleshoot user system and tracking issues while partnering with IT and support teams as needed.
• Generate and analyze reports on learner participation completions certifications engagement and training effectiveness.
• Identify opportunities for process improvements and LMS optimization.
• Support scalability consistency and operational excellence across customer education programs.

Customer Learning Experience & Program Operations (Approximately 25%)

You will help ensure a seamless experience for every learner by:

• Supporting instructor-led virtual and self-paced training programs.
• Managing registrations communications attendance tracking certifications and learner support.
• Coordinating logistics for onsite training programs including scheduling hospitality arrangements lodging transportation catering and special accommodations.
• Partnering with instructors and stakeholders to execute annual training schedules and deliver exceptional customer experiences.
• Supporting continuing education accreditation reporting and documentation.
• Building strong relationships with customers and proactively addressing learner needs.
• Contributing to the continued success and reputation of the Bell & Gossett Little Red Schoolhouse.

What Youll Bring

Required Qualifications

• Bachelors degree or equivalent combination of education and experience.
• 2 years of experience administering a Learning Management System.
• Experience with platforms such as Absorb Cornerstone Docebo LearnUpon SAP SuccessFactors or similar LMS solutions.
• Strong analytical and reporting capabilities including proficiency with Microsoft Excel.
• Excellent organizational and project management skills with the ability to manage multiple priorities.
• Exceptional customer service communication and relationship-building abilities.
• Strong attention to detail and commitment to delivering a high-quality learner experience.

Preferred Qualifications

• Experience supporting customer education training operations or learning programs.
• Experience administering Absorb LMS.
• Knowledge of adult learning principles or instructional design methodologies.
• Experience with learning content tools such as Articulate Rise Storyline Camtasia Canva or Adobe Creative Suite.
• Ability to enhance PowerPoint presentations and training materials to improve user engagement and visual consistency.
• Experience in HVAC hydronics technical training or industrial manufacturing environments.

Why Xylem

When you join Xylem you become part of a global team dedicated to solving the worlds most critical water challenges. We invest in our employees through meaningful work professional growth and industry-leading benefits including:

• Medical dental and vision coverage from day one
• Hybrid work environment
• Paid parental leave and family-building benefits
• Retirement savings plan with company contributions
• Paid time off and company holidays
• Tuition reimbursement and professional development opportunities
• Wellness and employee assistance programs
• Volunteer opportunities through Xylem Watermark
• The opportunity to help advance sustainable solutions around the

Build Your Future at Xylem

Join a team of innovators educators and problem-solvers committed to delivering exceptional customer learning experiences. Help shape how knowledge is shared measured and experienced while supporting one of the most respected training programs in the industry.

The salary range for this position is $65000 to $80000 plus bonus. Starting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental and Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

#LI-SUTTONMOORE

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.